Workforce Development Lead (Administrative & Support Services)

Health Education and Improvement Wales (HEIW) is seeking a dynamic and motivated Primary Care Manager to join the Strategic Workforce Plan for Primary Care team as a Workforce Development Manager. This national role will provide expert oversight and leadership for actions focused on the development of the primary care administrative and support staff workforce. It offers a unique opportunity to play a key role in shaping the future of this vital workforce across Wales.

We are looking for someone who is enthusiastic, engaging and committed to supporting Practice Managers and primary care teams to thrive. You will help staff feel confident, capable and well supported in increasingly complex and demanding roles.

This post is being offered for a fixed term period. Applications from any NHS employees (excluding those employed by independent contractors) will be considered only as a secondment opportunity. In this case, all NHS employees must have their line manager's approval before making an application. This post is fixed term/secondment for 10 months due to the needs of the service. It may be extended or made permanent at the end of that period depending on available funding and business requirement, but there is no guarantee of continued employment in HEIW.

Main duties of the job

This exciting national role focuses on:

• Rolling out and embedding the Practice Manager Framework across Wales
• Driving engagement and uptake across primary care
• Developing and promoting training and development opportunities
• Supporting succession planning and career pathways for administrative and support staff
• Providing support to a workforce that is busy, stretched and central to service delivery

You will work at a strategic level, collaborating with stakeholders across Wales to deliver meaningful change and support workforce transformation.

Why apply?

• Opportunity to work on a national programme with real impact
• Gain experience within Health Education and Improvement Wales
• Flexible working arrangements, which may be balanced alongside an existing role
• Be part of work that genuinely supports and strengthens primary care

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Other

• Demonstrates awareness of current primary care contractor issues.
• Must be committed to supporting the organisation's values.
• Ability to travel within geographical area.
• Able to work hours flexibly.

Experience

• Managing successful programmes/projects at a senior level and ability to assess and evaluate programme/project outcomes.
• Effective partnership working with healthcare organisations.
• Effective stakeholder working.
• Successfully managing a team.
• Budgetary management.
• Significant experience at senior manager level in the NHS/primary care working in a complex healthcare environment.
• Substantial experience of successfully managing and implementing transformational change programmes across NHS Wales.
• Knowledge of policies in Wales and the UK.

Qualifications and Knowledge

• Educated to Masters level or equivalent demonstrable experience.
• Extensive specialist knowledge/experience in relevant field e.g. Primary Care Management including practice management, cluster development or primary care development management, NHS planning, performance management, business planning, clinical services, information systems, research & development, finance, HR services.
• Evidence of Continued professional development.
• Knowledge and experience of change management.
• Knowledge of healthcare regulation/management.
• Project and/or Programme management office qualification (PRINCE2, MSP) or equivalent experience.

Skills And Attributes

• Excellent organisational skills.
• Excellent interpersonal and communication skills.
• Evidence of strategic and analytical thinking with problem-solving skills.
• Excellent influence and negotiation skills.
• Strong ability to write high level briefings and papers to senior managers and committees.
• Ability to assimilate complex information.
• Excellent presentation skills to present a range of concepts and analysis to senior managers, directors, senior clinicians and professionals in the wider health community.
• Must be able to manage varying levels of understanding.
• The ability to produce excellent quality work to tight and demanding deadlines.
• Ability to use the Microsoft Office software package to a sufficiently high level.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£58,379 to £65,723 a year per annum pro rata.