At a Glance
- Tasks: Provide 1:1 support to doctors and dentists in training on complex issues.
- Company: Join the NHS with Health Education and Improvement Wales.
- Benefits: Flexible working, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real difference in trainees' lives and help them reach their full potential.
- Qualifications: Degree or professional qualification with coaching and mentoring experience.
The predicted salary is between 39263 - 47280 £ per year.
Main area: Professional Support Unit Case Manager, Grade Band 6, Contract: Permanent, Hours: Full time, Flexible working, 37.5 hours per week. Job ref: 082-AC078-1025
Employer: Health Education and Improvement Wales, Employer type: NHS, Site: Ty Dysgu, Town: Cardiff, Salary: £39,263 - £47,280 per annum, Salary period: Yearly, Closing: 15/10/2025 23:59
Job Overview
The post holder will provide specialist 1:1 support to doctors and dentists in training on sensitive and complex issues to enable professional progression. The role promotes wellbeing, improves training outcomes, and supports trainees to achieve their full potential.
The role includes delivering workshops, contributing to faculty development, and supporting PSU and HEIW strategy through data-driven interventions.
Main Duties
The post holder will work within the Professional Support Unit (PSU) of the HEIW team, carrying out specialist work to support doctors and dentists in training. This includes providing 1:1, bespoke support, guidance, and advice on a range of sensitive, contentious, and complex situations.
The role operates within specific professional guidelines and internal policies to promote wellbeing, improve progression through training, maximise attainment in examinations, minimise attrition, and support trainees in reaching their full potential to optimise their training experience.
Person Specification
Qualifications and Knowledge: Degree or Professional Qualification or equivalent, relevant training and experience, Post qualification experience of using a range of coaching and mentoring skills, Recognised teaching qualification, Coaching qualification, Psychology or Psychological Therapy qualification.
- Degree or Professional Qualification or equivalent, relevant training and experience
- Post qualification experience of using a range of coaching and mentoring skills
- Recognised teaching qualification
- Coaching qualification
- Psychology or Psychological Therapy qualification
Experience
- In depth knowledge or experience of working within area of supporting individuals to include post qualification experience with evidence of CPD
- Experience in using a variety of IT packages (e.g. MS Office)
Skills and Attributes
- Analytical and Problem-Solving: Committed to reflective coaching practice. Skilled at analysing complex situations and using judgement, creativity, and persuasion to identify solutions.
- Training, Communication and Engagement: Experienced in designing and delivering workshops, inductions and conferences for diverse audiences.
- Professional Standards and Record-Keeping: Experienced in handling confidential information, resolving conflicting views and maintaining accurate records of coaching interventions and support plans.
- Leadership and Collaboration: Committed to CPD. Experienced in managing teams, motivating colleagues, and creating collaborative working groups to address sensitive or contentious issues.
- Personal Attributes: Empathetic, resilient and diplomatic, with a caring approach that upholds dignity and respect.
It is essential that your application demonstrates how you meet the job description / person specification for this post.
Professional Support Unit Case Manager (Band 6) - Health Education and Improvement Wales in Cardiff employer: Health Education and Improvement Wales
Health Education and Improvement Wales is an exceptional employer, offering a supportive and flexible work environment in the heart of Cardiff. With a strong focus on employee wellbeing and professional development, staff are encouraged to grow through tailored training opportunities and collaborative workshops. The organisation's commitment to making a meaningful impact in the healthcare sector ensures that employees find their roles both rewarding and fulfilling.
Contact Details:
Health Education and Improvement Wales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Professional Support Unit Case Manager (Band 6) - Health Education and Improvement Wales in Cardiff
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Health Education and Improvement Wales just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Health Education and Improvement Wales. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Professional Support Unit Case Manager (Band 6) - Health Education and Improvement Wales in Cardiff
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Professional Support Unit Case Manager (Band 6) - Health Education and Improvement Wales role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Health Education and Improvement Wales, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Health Education and Improvement Wales
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Health Education and Improvement Wales, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Health Education and Improvement Wales, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
