Communications and Engagement Assistant

Main area: Communication and Engagement

Grade Band: 3

Contract: 6 months (This post is secondment until 31/03/2027 to cover a temporary vacancy)

Hours: Full time, Flexible working, 37.5 hours per week (An agile working model to allow flexibility between home and office-based working.)

Job ref: 082-AC040-0826

Employer: Health Education and Improvement Wales

Employer type: NHS

Site: Ty Dysgu

Town: Nantgarw

Salary: £26,813 - £27,890 per annum

Salary period: Yearly

Closing: 20/08/2026 23:59

We are committed to promoting inclusion at HEIW and we welcome applications from everybody recognising the value that diversity brings to our workforce. To work in the UK, candidates who are not UK or Republic of Ireland (ROI) nationals require sponsorship via a Skilled Worker Visa, unless they have permission to work via another route. Please note that HEIW does not currently hold a licence to appoint skilled workers from overseas by sponsoring them to work in the UK. If successful, candidates from outside of the UK or ROI would be responsible for obtaining their own sponsorship or visa to enable them to work for HEIW.

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job overview: This post is a fixed term/secondment for 6 months until 31st March 2027 due to secondment cover. Applications from any NHS employees (excluding those employed by independent contractors) will be considered only as a secondment opportunity. In this case, all NHS employees must have their line manager's approval before making an application.

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales. Everything we do is focused on developing a skilled, compassionate, and future ready workforce that improves care for patients and population health across Wales. We're looking for an enthusiastic communications and engagement assistant to join the Communications and Engagement Team until 31 March 2027. This is a key role supporting the team to communicate, engage, and connect with our people, our partners, and the wider health and care system. You will have strong admin skills and will have the opportunity to gain skills and experience in social media, website and administration. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job: As a communications and engagement assistant you will provide administration support as part of the Communications and Engagement Team. You'll support the maintenance of HEIW's website, intranet and social media platforms and support the management of HEIW's branded materials and event administration. You will also maintain the HEIW stakeholder management system.

We strongly encourage you to download and read the full Job Description, which sets out the responsibilities of the role and the skills, experience, and behaviours we're looking for. When completing your application, please use the supporting information section to clearly demonstrate how you meet the criteria in the person specification, using examples from your experience where possible.

Working for our organisation: Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government. HEIW is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:

• Respect for All in every contact we have with others,
• Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
• Together as a Team: Working with colleagues across NHS Wales and with partner organisations.

HEIW received the HPMA Award for Employee Engagement in 2019.

What you can expect:

• a corporate induction and 90 day Welcome itinerary,
• a meaningful values based performance appraisal process,
• the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?

Detailed job description and main responsibilities: You will be able to find a full Job description and Person Specification attached within the supporting documents or view in Trac.

Person specification:

Qualifications and knowledge:

• NVQ3 or equivalent qualification in relevant subject or equivalent level of knowledge
• Proficient in the use of Microsoft Office software packages
• Understanding of the health service in Wales, and the functions of HEIW
• Recent and relevant continuing professional development
• Knowledge of data protection requirements

Experience:

• Experience of working to deadlines and prioritising work
• Experience of organising meetings and events
• Experience of managing administration functions
• Experience in supporting multiple projects or individuals and a broad range of work activities concurrently
• Experience of working with confidentiality issues
• Experience of using social media
• Experience in a role supporting a communications function
• Experience of working within the NHS / public sector
• Experience in undertaking improvement in administrative systems or processes

Skills and attributes:

• Ability to respond to requests for information in a timely and accurate manner
• Ability to maintain folders and spreadsheets to ensure accurate record keeping
• Ability to demonstrate tact, sensitivity and diplomacy when working with others
• Ability to work under pressure with ability to manage own workload and prioritise to meet deadlines
• Ability to resolve general queries independently but know when to seek advice
• Ability to manage a diverse workload effectively and flexibly to accommodate changes e.g. to deadlines
• Ability to anticipate problems and with experience of resolving problems and sourcing solutions
• Ability to maintain a high level of confidentiality in handling of sensitive information
• Ability to work effectively as part of a team
• Ability to speak Welsh or commitment to learning the language for general use

Other:

• Ability to travel in a timely manner
• Flexibility in hours of work and able to accommodate reasonable requests to work outside normal working hours where deadlines and business requirements.

It is essential that your application demonstrates how you meet the job description / person specification for this post.