Forward Deployed Engineer - UK in London

The Role

As a Forward Deployed Engineer, you’ll be embedded with our most strategic customers — the person who makes Heidi actually work in the real world.

You’ll own the full technical lifecycle from first deployment through to a thriving, self-sufficient customer: standing up integrations, building custom clinical workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and IT teams you work with. You’re not handing off to someone else — you’re seeing it through.

You’ll work closely with Product and Engineering to surface what customers actually need, acting as the field intelligence that shapes the roadmap.

What you’ll do:

• Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.

• Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.

• Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.

• Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.

• Translate what you see in the field into clear, actionable signal for Product and Engineering — you’re closest to the customer, so your input matters most.

• Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently.

What we’ll look for:

• 4+ years in a forward deploy, implementation engineering, or customer‑facing technical role - ideally in SaaS, healthtech, or enterprise software.

• You write code. Python, JS, SQL - whatever gets the job done.

• Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.

• Comfortable owning ambiguous, high‑stakes problems end-to-end without a playbook.

• Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.

• Experience working embedded with enterprise customers or health systems is a strong plus.

Why you should join Heidi

• Real product momentum. We’re not trying to generate interest, we’re channelling it.

• Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.

• Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real‑world value to clinicians and patients every day.

• Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.

• Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.

• Global parental leave . 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.

• Fertility support . £7,000 one-off payment, eligibility applies.

• Learning & development. £700 per year for courses, books, memberships, conferences and more.

• Home office budget. £500 one-off to set up a workspace you actually want to work in.

• Recharge days after major milestones and busy periods so you can reset and come back strong.

• Work from anywhere for up to 4 weeks per year, wherever the world takes you.

• Clinical leave . 10 days per year for eligible clinical roles to maintain accreditation and requirements.

• Flexibility that works. A hybrid environment, with 3 days in the office.

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