Business Support Officer - Staff Support (Maternity Cover) in Edinburgh

Contract: Fixed term maternity cover 12months Hours: 21 hrs/week per week (17.5 – 25hrs part-time hours considered) Work Location: 18 York Place, Edinburgh EH1 3EP (with hybrid working options) Benefits: Pro-rata - 25 days annual leave, 7 public holidays, 6 floating and office closure days, 6% pension employer contribution (terms and conditions apply), death in service insurance. We are a movement for health creation, working to reduce health inequalities to enable the people of Scotland to live well. We believe that health is more than the absence of illness, and together with our members and partners we champion this belief. We collaborate to provide the national voice for third sector health organisations in Scotland. This is a unique part-time opportunity to join a high impact and ambitious organisation in a really valuable role to support Health Creation Scotland to address health inequalities. The role of Business Support Officer will be pivotal to our success, impact and ability to delivery our new Strategic Plan. You will provide crucial support to our Board, Chief Executive and members, working as part of a highly effective team. We are a movement for health creation, working to reduce health inequalities to enable the people of Scotland to live well. We believe that health is more than the absence of illness, and together with our members and partners we champion this belief. We collaborate to provide the national voice for third sector health organisations in Scotland. We work with our members and others to address health inequalities, to improve health related policy, systems and partnership working, and to help people and communities to live healthier and fairer lives. We are a registered Scottish charity and a company limited by guarantee, governed by our Board of Trustees/Directors. We receive financial support from the Scottish Government, for which we deliver an annual programme of work. Collaboration and networking: we promote more integrated working and co-produced solutions between the third and statutory sectors to promote equality and reduce health inequalities. We facilitate networking and we promote partnership working, co-production and mutual support across our membership. Promotion and advocacy: we amplify the voice of the voluntary health sector by providing our members with a wide range of opportunities to share their experience, expertise, views and ideas with wider audiences. Leadership and influence: we bring the voluntary health sector’s voice and expertise into national policy making. We support a two-way flow of information and ideas, and provide a platform for our members to be critical friends to policy makers. Knowledge into action: we raise our members’ awareness of health priorities, we analyse and translate policy for and with our members. To provide effective and efficient business support to the Health Creation Scotland Chief Executive, Board and staff team. To improve the experience of Health Creation Scotland members and stakeholders by providing high quality operational and customer service support. To oversee the Health Creation Scotland governance calendar ensuring that the schedule of meetings, necessary compliance, reporting, policy development, and wider requirements are met in a timely manner. To provide a high level of customer service to Health Creation Scotland members and stakeholders, responding to general enquiries and processing membership applications. Provide expertise and support to the wider team in using the Health Creation Scotland database system (Salesforce). Carry out ongoing database reporting, maintenance and data cleansing tasks. Provide support to the Chief Executive and Board to organise and deliver the Annual General Meeting (AGM) in-line with the Health Creation Scotland Articles of Association. Proactively seek to monitor, review and continuously improve Health Creation Scotland processes, procedures and member, customer and stakeholder experience. Represent Health Creation Scotland positively to support effective working relationships with a wide range of stakeholders including our members, partners and suppliers. These include the Scottish Government, NHS, Public Health Scotland, the Scottish Parliament, academic institutions, and a wide range of third sector organisations. Take responsibility for administration of own work and communications, including electronic filing and data input to Salesforce (Health Creation Scotland customer relationship management system). Contribute constructively at your support and appraisal meetings. Be a supportive and flexible team player. Excellent administrative skills, considerable experience of working with Office365, SharePoint and database systems to provide efficient customer relationship management support. Knowledge and experience of fulfilling third sector governance, compliance and legal requirements. Excellent interpersonal and customer service skills: able to communicate effectively (face-to-face as well as electronically) with a wide range of stakeholders to represent Health Creation Scotland positively and to provide efficient organisational support for meetings and events where required. Highly organised, with project management skills and self-motivation. Conscientious and committed to producing accurate work and high-quality services at all times. Ability to stay calm under pressure, work to tight deadlines and find flexible solutions to problems. Competence and confidence in using IT applications, including Microsoft programmes, CRM (Salesforce or similar), website editing, digital and social media. Direct experience of Salesforce including creating reports, data cleansing, system configuration and process improvement. # Direct third sector governance and compliance experience including meeting OSCR and Companies House requirements, charity law and staff policy development. # Knowledge and experience specific to health and social care policy and structures within Scotland.