Medical Receptionist / Clinic Manager

Health Consultants Inc has over 30 years experience as a leading healthcare provider with international acclaim. We run 2 clinics in central London with Marylebone Physiotherapy & Sports Medicine being recognised as providing gold standard care for musculoskeletal disorders and incorporating the latest scientific research and health technology. The clinics are known for their commitment to evolving healthcare and conducting real world research that will redefine healthcare now and in the future. Our patients consistently achieve high outcome scores, and the clinic receives referrals from renowned medical consultants in various specialties. In addition to providing on-site services, the clinic also offers virtual and remote services to support patients worldwide.

Health Consultants Inc administrators are the heartbeat of the organisation. Receptionists/Administrators are crucial for the efficient and effective day to day running of our clinics. We are looking for a pro-active DYNAMIC individual who likes to work in a busy environment with a demonstrable ability to problem solve. We are looking for someone with strong sales skills with a receptionist ability that is at the highest standard for providing Gold Standard service to patients and work colleagues.

This is a full-time on-site role for a Medical Receptionist with leadership and management skills. The Medical Receptionist will be responsible for appointment scheduling, patient accounts and electronic insurance submissions, receptionist duties, and maintaining medical office operations. We are a fun, professional and friendly team and you must be able to contribute positively to this environment. We are looking for someone with strong customer service skills in sales, marketing and delivery with strong accounts and administration ability.

Duties and Key Responsibilities

• Patient Services & Communication

• Answering e-mail enquiries/bookings.
• Handling telephone/enquiries bookings.
• Electronic diary management (including appointment scheduling).
• Producing clinical letters/administrative ad-hoc support.
• Ensuring clinicians are up to date with patient admin (referrals, correspondences, progress reports).
• Communicate effectively with other team members.
• Communicate effectively with patient, contractors, carers and allied healthcare professionals.
• Where appropriate, recognise individual needs to alternative methods of communication and respond accordingly.

• Raising invoices.
• Submitting invoices to insurance companies and group accounts.
• Processing payments.
• Reconciling payments/Remittance advices.
• Monitoring group accounts.

• Ensure the timely procurement of physiotherapy & shop supplies.
• Ensure the timely procurement of clinic stationary.

• Alert other team members to issues of quality and risk.
• Effectively manage own time, workload and resources.
• Reflect upon own performance and take accountability for own actions, either directly or under supervision.

• Act in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and current legislation.
• Respect the privacy, dignity, needs and belief of patients, carers and colleagues.
• Behave in a manner that is welcoming, non-judgmental and respects individual’s circumstances, feelings, priorities and rights.

• Participation in an annual individual performance review, including taking responsibility for maintaining record of own personal and/or professional development.
• Attendance at all mandatory and statutory training requirements as indicated by senior management/directors.

Advantageous skills:

• HR
• Accounts
• Marketing
• Medical environment experience
• Experience with TM3 software

Job Type: Full-time 8 hour shift. 5 days - Morning shift 7am to 3pm or Evening shift 12pm to 8pm. You will be the main person working and leading reception.

When applying PLEASE INCLUDE expected ANNUAL salary not hourly rate - and when you can start work. We are looking for someone to start as soon as possible or be available to begin training prior to starting full time.

Salary Based on qualifications and experience £22,000 - £40,000

Further Questions: Please email CV or questions to chris@healthconsultantsinc.com