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- Tasks: Engage with guests, provide first-class hospitality, and support Spa Therapists.
- Company: Sopwell House, a luxurious family-owned Georgian country house hotel.
- Benefits: Free meals, discounts on spa treatments, and 28 days holiday plus your birthday off.
- Why this job: Join a passionate team and create unforgettable experiences in a stunning countryside setting.
- Qualifications: Experience in customer service, outstanding communication skills, and a passion for luxury.
- Other info: Flexible shifts, training opportunities, and a dynamic work environment.
The predicted salary is between 26520 - 26520 £ per year.
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re currently looking for two passionate individuals to join our dedicated Concierge team.
Your role in our family:
- As a Spa Concierge you will become part of a dedicated team that engages with our guests throughout their experience with us.
- To provide our guests with first class hospitality, providing advice and guidance on treatments, retail products and fitness classes; making bookings and supporting the Spa Therapists in providing a truly luxurious experience.
- Provide information on hotel services and most importantly, make our guests feel welcome and help them unwind.
- Ensure Spa charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner.
What would make you the perfect fit?
- A natural flair for service with an elegant, professional demeanour and a genuine passion for delivering exceptional, luxury-level experiences.
- Previous experience in a similar role, such as front desk or receptionist positions, within a high-end or customer-focused environment.
- Outstanding communication skills, with fluency in English and the ability to engage confidently and warmly with guests and colleagues.
- Flexible availability, working 8.5 hour shifts (including weekends and bank holidays), with shift times scheduled between 6:00 am and 10:30 pm.
The Best Bit:
- Wide range of training and development opportunities.
- Free staff meals and parking.
- Discounted food and beverage, accommodation and spa.
- 28 days holiday and 1 extra holiday day on your birthday.
- 30% discount on Spa treatments and Spa days.
- 10% discount on Spa products.
- Introduce a friend at work bonus.
- Uniform Provided.
- Preferred Hotel Group discounted global hotel rates.
Sopwell House introduces Cottonmill, the first private members’ spa designed to be woven into the fabric of a better life. An elegant, dynamic concept that never stands still. Constantly evolving to stay ahead, this is a unique world created for only a select group. The warmest welcome; the most elevated design; the last word in cutting-edge fitness and treatments; a uniquely positioned proposition. A career at Sopwell House is as rewarding as you make it; it takes all kinds of people to make an exceptional spa run seamlessly and harmoniously. If this sounds like your dream job, we would love to hear from you!
All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
Spa Receptionist in St Albans employer: Health Club & Spa
Contact Detail:
Health Club & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist in St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sopwell House. Familiarise yourself with their values and services, especially the spa offerings. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to creating that luxurious experience for guests.
✨Tip Number 3
Dress to impress! Since you're applying for a role in a high-end environment, make sure your outfit reflects that. A polished appearance will not only boost your confidence but also leave a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Spa Receptionist in St Albans
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in providing exceptional service and creating memorable experiences for our guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service or similar roles. We love seeing how your past experiences align with what we’re looking for in a Spa Receptionist!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Health Club & Spa
✨Know the Spa Inside Out
Before your interview, make sure you research Sopwell House and its spa offerings. Familiarise yourself with the treatments, products, and services available. This will not only show your genuine interest but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about how you made guests feel welcome and how you handled any challenges. This is crucial for a Spa Receptionist role, so be ready to share your experiences.
✨Dress the Part
Since this is a luxury environment, your appearance matters. Dress elegantly and professionally for the interview. This reflects your understanding of the spa's atmosphere and sets a positive tone right from the start.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they ensure a luxurious experience for guests. This shows your enthusiasm and that you’re serious about joining their team.
