Case Management Assistant - CACM in Croydon

This post is to join a team of existing Brain Injury Case Managers at CA Case Management Ltd. CA Case Management Ltd is a case management company specializing in the provision of high-quality case management services to clients with brain and spinal cord injury and long-term neurological disabilities.

Under the direction of Brain Injury Case Managers, the CMA is responsible for advocating, planning, and facilitating the delivery of complex rehabilitation and care/support to enable clients to achieve their maximum potential. The CMA will be responsible for building a relationship with our client and those important to them, as well as working alongside the case managers, homecare team, litigation solicitor and/or deputy, and as part of bespoke MDTs. Working to agreed standards and in line with codes of professional practice; supporting our case manager and homecare team in order to provide specialist clinical and rehabilitation, and care and support services for our clients.

• Supporting the management of the client’s home including adaptations, equipment, maintenance and cleaning
• Setting up and monitoring MDT
• Supporting the client’s Case Management goals and rehabilitation
• Supporting production and proof reading of assessment, reports, meeting minutes
• Support clients to manage and attend clinical and rehab appointments
• Making applications on behalf of the client e.g. blue badge, DWP form completion
• Supporting and supervising the care teams
• Completing homecare visits and checks
• To visit the client and support meetings as required
• Work in accordance with relevant legislation, health care best practices and internal policy and procedures.
• Be responsible for ensuring that clients’ files are charged and invoiced appropriately in line with agreed working practices and contractual customer agreements.

• Minimum 5 years experience within a CQC regulated service
• Experience working as part of a team delivering complex care or therapy
• Experience working with Case Managers
• Experience of working with adults and children with neurological conditions, traumatic brain injury / Cerebral Palsy and other complex conditions

• A caring and empathetic individual
• Full, clean driving licence and access to a car for work.
• Excellent administrative skills
• Good working knowledge of Microsoft Word is required, including formatting documents, using templates, and editing content.
• Initiative and problem-solving skills, with the ability to work independently and seek solutions using available resources.
• Ability to work quickly and accurately through a range of tasks, setting appropriate priorities and meeting deadlines
• Excellent written and verbal communications skills
• A willingness to go ‘above and beyond’ for the client
• Ability to research or find points of contact within both private and statutory services.
• Accuracy in file notes, data entry and message taking
• Excellent attention to detail
• Ability to be innovative
• Ability to work calmly under pressure
• Ability to adapt and a willingness to learn
• Ability and willingness to travel under own means or via public transport as required and to support clients
• Ability to have difficult discussions
• Knowledge of Microsoft Teams, SharePoint, and other Microsoft 365 applications.

The role requires an individual who is able to work autonomously and also as a key team member. They will also need to be calm, efficient and professional.

Diploma/ NVQ Level III or other Health and Social Care Qualification

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.