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- Tasks: Coordinate rehabilitation journeys, manage referrals, and ensure clients receive timely treatment.
- Company: Join a leading provider of health solutions and injury rehabilitation services in Bristol.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a 6% pension contribution.
- Why this job: Make a real impact by supporting clients through their recovery while working with top professionals.
- Qualifications: Strong communication skills, IT proficiency, and a keen eye for detail are essential.
- Other info: Experience in insurance or medico-legal sectors is preferred; apply now to kickstart your career!
The predicted salary is between 19500 - 29500 £ per year.
Candidates should take the time to read all the elements of this job advert carefully. Please make your application promptly.
Bristol £24,500
We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets. From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and represent them.
As a Rehabilitation Case Coordinator, you would be part of a key team communicating and coordinating with patients and third parties, supporting their rehabilitation journey.
About the Role
We are looking for a Rehabilitation Case Coordinator to join our Treatment Services Team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You’ll be instrumental in ensuring their clients receive the right treatment at the right time. Every case is different which means this role offers a lot of variety, and will see you:
- Work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately.
- Liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment, and follow up with clients and customers.
- Create and manage case information on the bespoke system to ensure a smooth journey for clients and customers.
- Help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved.
- Use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them.
- Take an empathetic and understanding approach when making decisions regarding an individual’s healthcare, taking into account the perspective of all parties.
Benefits
- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
Requirements
Key Skills and Experience:
- Calm and confident in all communication, explaining things clearly both over the phone and by email.
- Comfortable working with a range of IT systems including Microsoft 365 and our own bespoke systems.
- Excited to learn new information and prepared to get to grips with the complex nature of the industry.
- Focused on delivering an excellent service with absolute attention to detail and a ‘right first time’ approach.
- Able to take an analytical approach to problem-solving, using all the information available to find the best solution.
- Experience within the insurance or medico-legal sector highly preferred.
If this aligns with your skillset, apply to this Rehabilitation Case Coordinator role today and we will be in touch with the next steps.
Rehabilitation Case Coordinator employer: Health Case Management Limited
Contact Detail:
Health Case Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rehabilitation Case Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Rehabilitation Case Coordinator. Understanding the nuances of managing referrals and coordinating treatment will help you speak confidently about your relevant experience during any interviews.
✨Tip Number 2
Network with professionals in the insurance and medico-legal sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals or recommendations that could strengthen your application.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've used logic and deductive reasoning to resolve issues, as this is a crucial aspect of the role.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex information clearly. This will be essential when liaising with clients and third parties, so consider role-playing scenarios with a friend or mentor.
We think you need these skills to ace Rehabilitation Case Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Rehabilitation Case Coordinator position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in case management, rehabilitation, or the insurance sector. Use specific examples to demonstrate how your background aligns with the role's requirements.
Showcase Communication Skills: Since the role involves liaising with various stakeholders, highlight your communication skills. Provide examples of how you've effectively communicated complex information clearly and empathetically in previous roles.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description to ensure your application stands out and shows that you understand what the company is looking for.
How to prepare for a job interview at Health Case Management Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Rehabilitation Case Coordinator. Familiarise yourself with the key tasks such as managing referrals, liaising with various stakeholders, and ensuring clients receive timely treatment.
✨Showcase Your Communication Skills
Since the role requires clear communication with patients and third parties, be prepared to demonstrate your ability to explain complex information simply. Use examples from your past experiences where effective communication made a difference.
✨Highlight Problem-Solving Abilities
Prepare to discuss how you've approached problem-solving in previous roles. Use specific examples that showcase your analytical skills and your ability to resolve issues efficiently, especially in high-pressure situations.
✨Emphasise Empathy and Understanding
This role requires a compassionate approach to healthcare decisions. Be ready to share instances where you've had to consider multiple perspectives and how you handled sensitive situations with empathy.
