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For Companies At a Glance
- Tasks: Lead a team, manage client accounts, and ensure top-notch patient care.
- Company: Join a dynamic healthcare management team focused on insured health services.
- Benefits: Enjoy 25 days leave, your birthday off, and a 6% pension contribution.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Degree level education and experience in healthcare or account management preferred.
- Other info: This is a 10-month fixed term contract covering maternity leave.
The predicted salary is between 36000 - 44000 £ per year.
Location: Croydon or Manchester (hybrid working)
Salary: £36-44k depending on experience
Full-time, 10 month fixed term contract for Maternity cover
The Clinical Services Manager is part of the Insured Health Management team, having direct line management responsibility for a small team as well as managing key client accounts and customer relationships. This role is a fixed term contract to cover Maternity Leave.
About the Role
- Key Responsibilities:
- Operational Line Management: Oversee the operational management of 6-8 direct reports.
- Account Management: Manage accounts for Aviva Health and associated insured clients alongside other management staff, supporting all activity to meet or surpass expectations.
- Relationship Building: Build and maintain strong relationships with key stakeholders to ensure alignment and support for clinical services.
- Service Delivery: Ensure high standards of patient care and compliance with healthcare regulations, driving achievement of contractual service standards.
- Staff Development: Lead, mentor, and manage clinical staff, including conducting performance reviews.
- Budget Management: Contribute to delivering against departmental budget targets, including revenue, growth, profit, and spend.
- Management Information (MI): Complete routine customer MI reports to track performance and inform decision-making, producing other key service content that helps showcase HCML's high standards of care & performance.
- Client Activity: Analyse client service usage to identify trends and areas for improvement, present information, insights and solution opportunities to stakeholders in a clear and actionable manner.
- In-Business: Review operational & digital processes, collaborating with internal stakeholders to optimise service delivery (including with quality & governance), deliver contract performance and support budget achievement.
Benefits
- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
Requirements
- Essential Skills and Experience:
- Education: Degree level or equivalent professional qualifications (desirable).
- Clinical Degree: A clinical degree and experience in a healthcare (specifically, musculoskeletal rehabilitation) environment is advantageous (desirable).
- Customer/Account Management: Evidence of customer or account management experience (insurance/healthcare industry is desirable).
- Management: Demonstrable (2+ years) evidence of people management skill, including with staff (& self) development and engagement.
- Initiative: Demonstrated ability to work independently and meticulously, proactively solving problems and delivering results.
- Data: Ability to work effectively with varying datasets and software platforms, applying analytical and presentation skills.
- Commercial: Experience with finance/commercial modelling and customer negotiations (desirable).
- IT Proficiency: Proficiency with all core Microsoft Office packages (Word, Excel, PowerPoint).
Clinical Services Manager employer: Health Case Management Limited
Contact Detail:
Health Case Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Services Manager
✨Tip Number 1
Familiarise yourself with the healthcare regulations and standards relevant to clinical services management. Understanding these will not only help you in interviews but also demonstrate your commitment to high-quality patient care.
✨Tip Number 2
Network with professionals in the healthcare and insurance sectors, especially those involved in account management. Building relationships can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing teams and developing staff. Be ready to share specific examples of how you've successfully led a team or improved performance in previous roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive decisions in past roles. Highlight any experience you have with MI reports or performance tracking to align with the job's requirements.
We think you need these skills to ace Clinical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clinical management and account management. Emphasise any leadership roles you've held, particularly in healthcare settings, and showcase your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Mention your experience with operational management, relationship building, and service delivery, and explain how these skills make you a great fit for the role.
Highlight Relevant Skills: In your application, clearly outline your skills related to data analysis, budget management, and customer account management. Use specific examples to demonstrate your proficiency in these areas, especially if you have experience in the healthcare or insurance sectors.
Showcase Your Initiative: Provide examples of how you've proactively solved problems in previous roles. This could include improving processes, enhancing patient care, or developing team members. Highlighting your initiative will show that you're capable of working independently and driving results.
How to prepare for a job interview at Health Case Management Limited
✨Showcase Your Leadership Skills
As a Clinical Services Manager, you'll be overseeing a team. Be prepared to discuss your previous management experiences, how you've developed staff, and any specific examples of mentoring or performance reviews you've conducted.
✨Demonstrate Your Account Management Experience
Since the role involves managing key client accounts, highlight your experience in customer or account management. Share specific instances where you've successfully built relationships with clients and met their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to analyse data or improve service delivery, and be ready to explain your thought process and outcomes.
✨Familiarise Yourself with Healthcare Regulations
Understanding compliance and healthcare regulations is crucial for this role. Brush up on relevant laws and standards in the healthcare sector, and be ready to discuss how you ensure high standards of patient care in your previous roles.
