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- Tasks: Support patients and treatment providers through calls, emails, and texts while managing case queries.
- Company: Join a dynamic healthcare team in Manchester focused on patient care and customer experience.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a 6% pension contribution.
- Why this job: Gain valuable experience in clinical management while working in a supportive and flexible environment.
- Qualifications: Must have a relevant Clinical Degree and strong customer service skills.
- Other info: Hybrid working available with opportunities for professional development and wellbeing support.
The predicted salary is between 19500 - 29500 £ per year.
Location: Manchester (hybrid working available)
Salary: £24,500
Status: Full-time, shifts between 8am and 6.30pm with occasional Saturday shift
Our team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message. The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.
Key Responsibilities:
- Handling calls from patients, customers or treatment providers
- Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
- Supporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
- Supporting the Customer Experience Consultant with capturing patient and customer feedback
- Able to work hybrid from home and office (Croydon or Manchester)
- Willing to work shifts (typically covering early to late shifts between 8am and 6.30pm)
Benefits:
- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
Requirements
Essential experience:
- Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)
- Have experience in delivering a high standard of customer service or administrative duties
- Good attention to detail with the ability to work quickly and accurately in a fast paced environment
- Good customer service skills, empathetic and looking to go above and beyond for resolution
- Strong IT literacy skills including MS Office
- Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers
- Holds or can obtain membership with BASRaT or SST
Desirable experience:
- Relevant industry experience (healthcare/insurance)
- Complaints and claims management experience (knowledge of FCA regulations highly beneficial)
Clinical Assistant (Graduate MSK/ Sports Rehab) employer: Health Case Management Limited
Contact Detail:
Health Case Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Assistant (Graduate MSK/ Sports Rehab)
✨Tip Number 1
Familiarise yourself with the healthcare industry, particularly in sports rehabilitation and therapy. Understanding the common challenges and patient needs in this field will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you handle patient queries or complaints. This will prepare you for the types of interactions you'll have as a Clinical Assistant and demonstrate your customer service abilities.
✨Tip Number 3
Network with professionals in the sports rehab and clinical assistance fields. Attend relevant workshops or webinars to meet potential colleagues and learn about the latest trends, which can give you an edge in your application.
✨Tip Number 4
Be prepared to discuss your experience with case management processes and how you've handled customer feedback in previous roles. Highlighting specific examples will show your capability to manage the responsibilities outlined in the job description.
We think you need these skills to ace Clinical Assistant (Graduate MSK/ Sports Rehab)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clinical settings, customer service, and any specific skills mentioned in the job description. Emphasise your degree in Sports Therapy or Rehabilitation and any related qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've handled customer queries or complaints effectively in the past, demonstrating your ability to go above and beyond for resolution.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, particularly with MS Office, and your ability to manage competing priorities. Use bullet points to make these skills stand out and easy to read.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Health Case Management Limited
✨Showcase Your Communication Skills
Since the role involves regular communication with patients and treatment providers, it's crucial to demonstrate your verbal and written communication skills during the interview. Be prepared to discuss examples of how you've effectively communicated in previous roles.
✨Highlight Your Attention to Detail
The job requires a keen eye for detail, especially when handling patient queries and feedback. Share specific instances where your attention to detail made a difference in your work, such as catching errors or improving processes.
✨Demonstrate Customer Service Excellence
This position is all about providing top-notch customer service. Prepare to talk about your experience in dealing with customer complaints and how you went above and beyond to resolve issues. Use real-life examples to illustrate your empathetic approach.
✨Familiarise Yourself with Relevant Regulations
Knowledge of FCA regulations and complaints management can set you apart from other candidates. Brush up on these topics before the interview and be ready to discuss how they relate to the role, showing that you're proactive and informed.
