Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate rehabilitation journeys, manage referrals, and ensure clients receive timely treatment.
- Company: Join a leading health solutions provider focused on injury rehabilitation and case management.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a 6% pension contribution.
- Why this job: Make a real impact by helping clients recover while working with top professionals in the field.
- Qualifications: Strong communication skills, IT proficiency, and a detail-oriented approach are essential.
- Other info: Experience in insurance or medico-legal sectors is preferred; training provided for the right candidate.
The predicted salary is between 19500 - 29500 £ per year.
We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets. From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and represent them.
As a Rehabilitation Case Coordinator, you would be part of a key team communicating and coordinating with patients and third parties, supporting their rehabilitation journey.
About the Role
We are looking for a Rehabilitation Case Coordinator to join our Treatment Services Team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You’ll be instrumental in ensuring their clients receive the right treatment at the right time. Every case is different which means this role offers a lot of variety, and will see you:
- work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately.
- liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment, and follow up with clients and customers.
- create and manage case information on the bespoke system to ensure a smooth journey for clients and customers.
- help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved.
- use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them.
- take an empathetic and understanding approach when making decisions regarding an individual’s healthcare, taking into account the perspective of all parties.
Benefits
- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
Requirements
Key Skills and Experience:
- Calm and confident in all communication, explaining things clearly both over the phone and by email.
- Comfortable working with a range of IT systems including Microsoft 365 and our own bespoke systems.
- Excited to learn new information and prepared to get to grips with the complex nature of the industry.
- Focused on delivering an excellent service with absolute attention to detail and a ‘right first time’ approach.
- Able to take an analytical approach to problem-solving, using all the information available to find the best solution.
- Experience within the insurance or medico-legal sector highly preferred.
If this aligns with your skillset, apply to this Rehabilitation Case Coordinator role today and we’ll be in touch with the next steps.
Rehabilitation Case Coordinator employer: Health Case Management Limited (HCML)
Contact Detail:
Health Case Management Limited (HCML) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rehabilitation Case Coordinator
✨Tip Number 1
Familiarise yourself with the insurance and medico-legal sectors. Understanding the terminology and processes involved will help you communicate effectively during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Highlight your communication skills in conversations with potential employers. As a Rehabilitation Case Coordinator, you'll need to explain complex information clearly, so practice articulating your thoughts succinctly and confidently.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved issues in previous roles. This will illustrate your analytical approach and ability to handle complaints effectively, which is crucial for this position.
✨Tip Number 4
Network with professionals in the rehabilitation and case management fields. Attend relevant events or join online forums to connect with others in the industry, as this can lead to valuable insights and potential job referrals.
We think you need these skills to ace Rehabilitation Case Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Rehabilitation Case Coordinator. Emphasise any previous work in case management, insurance, or healthcare settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific skills such as communication, problem-solving, and attention to detail, and how they relate to the job description.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully managed cases or communicated effectively with clients and third parties. This will demonstrate your capability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Health Case Management Limited (HCML)
✨Showcase Your Communication Skills
As a Rehabilitation Case Coordinator, clear communication is key. Be prepared to demonstrate how you can explain complex information simply and effectively, both verbally and in writing. Use examples from your past experiences where you successfully communicated with clients or colleagues.
✨Highlight Your Problem-Solving Abilities
This role requires an analytical approach to problem-solving. During the interview, share specific instances where you identified issues and implemented effective solutions. Emphasise your ability to use logic and reasoning to resolve complaints or challenges.
✨Demonstrate Empathy and Understanding
Empathy is crucial in this position. Be ready to discuss how you approach sensitive situations and make decisions that consider the perspectives of all parties involved. Share examples that showcase your ability to connect with clients on a personal level.
✨Familiarise Yourself with Relevant IT Systems
Since the role involves working with various IT systems, including Microsoft 365 and bespoke software, it’s beneficial to show your comfort with technology. If you have experience with similar systems, mention it, and express your eagerness to learn new tools quickly.
