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For Companies At a Glance
- Tasks: Manage client relationships and drive revenue growth through contract renewals and service improvements.
- Company: Join HCML, a leader in Corporate Health, dedicated to enhancing employee wellbeing.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a generous pension contribution.
- Why this job: Be part of a dynamic team focused on impactful health solutions and personal development.
- Qualifications: 3+ years in account management, preferably in healthcare or employee benefits, with strong communication skills.
- Other info: Remote work with regular travel; opportunities for professional growth and wellbeing seminars.
The predicted salary is between 34000 - 51000 £ per year.
Role Overview
Key Responsibilities:
- Build and maintain strong relationships with clients
- Renew existing contracts and service agreements, and move clients onto contracts or service agreements where not present
- Develop and implement client relationship management strategies relative to the size and value of each client and in line with the business growth and retention strategy
- Recommend and implement improvements to the management of client relationships
- Be the first line point of contact for clients with responsibility for the day-to-day account management of a portfolio of clients which, at times, can include finding solutions to complex problems
- Meet agreed financial growth targets from within the existing portfolio which will be achieved through contract renewals, price increases and introducing new service lines
- Agree and deliver annual account plans for clients including monthly and quarterly reviews with appropriately detailed MI
- Ensure that all service escalations are directed to the correct personnel within the business and responses collated and replied to in good time and to the client's satisfaction
- Liaise with colleagues and external providers to ensure all contracted services are delivered as per specification
- Support the Head of Account Management as required
- Work alongside marketing colleagues to ensure successful fulfilment of marketing campaigns
- Use in-house IT systems and follow documented processes to ensure client requirements are clear and deliverable to all relevant staff and to record client/prospective client activity
- Promote the services offered by the business at networking events
- Understand and ensure any required adherence to GDPR, AMRA and EQA
- Proactively self-manage ongoing personal development, including but not limited to internal training opportunities, external market trends, competitor awareness, corporate health and wellbeing developments, accompanied field-visits and colleague mentoring
About the Role
Location: Remote but with regular travel to HCML offices and client sites
Status: Full-time, permanent
Salary: £40-45k depending on experience
HCML are looking for an Account Manager for our Corporate Health division. The successful applicant will be responsible for the account management and successful retention of a portfolio of existing clients as well as holding a target for revenue and profit growth. Working closely with colleagues in the Operations and Business Development teams, this is a key role, integral to the growth aspirations of the business.
Benefits
- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
Essential Skills
Skills and Experience:
- Minimum 3 years account management experience in healthcare or employee benefits
- Demonstrable experience of delivering account plans in conjunction with clients, generating revenue growth
- Experience of working across operational and relationship teams
- Strong communication, interpersonal and collaboration skills, including at executive and Board level
- Good knowledge and experience of MS Office
- Excellent presentation skills, to build and present key information, both internally and externally
- Ability to disseminate relevant information
- Self-motivated and able to work on own initiative
- A strong desire and expertise to get prospective opportunities 'over the line'
Account Manager - Corporate Health employer: Health Case Management Limited (HCML)
Contact Detail:
Health Case Management Limited (HCML) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Corporate Health
✨Tip Number 1
Familiarise yourself with the corporate health sector and current trends. Understanding the challenges and opportunities in this field will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the healthcare and employee benefits industries. Attend relevant events or webinars to connect with key players, which can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific strategies for client relationship management. Think about how you would approach building and maintaining relationships with clients, as well as how you would handle complex problems that may arise.
✨Tip Number 4
Showcase your ability to work collaboratively with different teams. Be ready to share examples of how you've successfully partnered with operations or marketing teams in the past to achieve account growth and client satisfaction.
We think you need these skills to ace Account Manager - Corporate Health
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within healthcare or employee benefits. Use specific examples that demonstrate your ability to build client relationships and achieve revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your experience with contract renewals and client relationship management strategies, and explain how you can contribute to the company's growth aspirations.
Showcase Your Skills: In your application, clearly showcase your strong communication and interpersonal skills. Provide examples of how you've successfully collaborated with teams and presented information to clients at various levels, including executive and Board level.
Highlight Personal Development: Mention any ongoing personal development efforts, such as training or professional memberships, that align with the role. This shows your commitment to staying updated on industry trends and enhancing your skills, which is crucial for an Account Manager.
How to prepare for a job interview at Health Case Management Limited (HCML)
✨Know Your Clients
Before the interview, research the company's existing clients and their needs. Understanding their portfolio will help you demonstrate how you can build and maintain strong relationships, which is crucial for the Account Manager role.
✨Showcase Your Experience
Be prepared to discuss your previous account management experience in healthcare or employee benefits. Highlight specific examples where you've successfully delivered account plans and generated revenue growth, as this aligns with the key responsibilities of the position.
✨Demonstrate Problem-Solving Skills
Since the role involves finding solutions to complex problems, think of examples from your past where you've tackled challenges effectively. This will show your potential employer that you're capable of handling the day-to-day account management responsibilities.
✨Prepare Questions
Have a few insightful questions ready to ask at the end of the interview. This could include inquiries about the company's approach to client relationship management or how they measure success in the Account Manager role. It shows your genuine interest in the position and the company.
