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- Tasks: Lead a successful optical practice, ensuring customer satisfaction and staff development.
- Company: Join a prestigious optical group with nearly 100 years of excellence in service.
- Benefits: Enjoy perks like employee discounts, private medical insurance, and a bonus scheme.
- Why this job: This role offers career growth in a supportive environment with a focus on quality and patient care.
- Qualifications: Previous management experience and a strong customer service background are essential.
- Other info: Flexible working days and a vibrant team culture await you in Banbury.
The predicted salary is between 21500 - 27000 £ per year.
This established optical group are looking for a branch manager to work within their highly successful practice. Established nearly 100 years, this company has built its reputation on quality of service and patient loyalty. Due to a highly successful period, this is a great opportunity for an optical manager to develop their career with one of the UK’s most prestigious groups.
Main Responsibilities:
- To ensure practice efficiency and compliance with organisational procedures
- To ensure total customer satisfaction with products and services
- To be an effective leader, motivating, supporting, training and developing staff
- To realise the full potential of the practice with regard to patient numbers and sales targets
- To achieve maximum profitability
- To be responsible for quality control in all areas
- To manage stock control
- To maintain exceptional standards of cleanliness and presentation throughout the practice
- To be responsible for health and safety standards across the practice
- Working with the Marketing Dept. to maximise marketing effectiveness at a local level
- To drive cost efficiencies
- Dispensing spectacles to prescriptions
- To ensure that the sale and supply of spectacles and contact lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired (partially sighted) or severely sight impaired (blind)
Personal Specification - Skills, Knowledge and Experience:
- Previous management experience would be desirable, or a proven track record of developing and supporting staff
- Strong background in customer service
- Experience of driving business performance such as sales, customer satisfaction and cost efficiencies
- Strong leader, able to motivate and engage with staff at all levels
- Excellent verbal and written communication skills
- Ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
- Positive and outgoing
- Flexibility – able to be flexible on days worked and provide cover to other practices
- Well-presented and professional
- Attention to detail
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Additional pay: Bonus scheme
Benefits:
- Company events
- Company pension
- Employee discount
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate: Banbury: reliably commute or plan to relocate before starting work (required)
Experience: Optical Management: 1 year (required)
Work Location: In person
Reference ID: HCP2023
Optical Manager employer: Health Care Personnel
Contact Detail:
Health Care Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Manager
✨Tip Number 1
Familiarise yourself with the latest trends in optical management and customer service. This will not only help you during interviews but also show your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the optical industry, especially those who have experience in management roles. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or improved customer satisfaction in previous roles. This will demonstrate your leadership skills and ability to drive business performance.
✨Tip Number 4
Research the company’s history and values thoroughly. Understanding their reputation for quality service will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Optical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in optical management and customer service. Emphasise any leadership roles you've held and how you've successfully developed staff or improved business performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the optical industry and your understanding of the company's values. Mention specific examples of how you can contribute to their success, particularly in areas like customer satisfaction and team motivation.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as leadership, communication, and attention to detail. Provide concrete examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Optical Manager role.
How to prepare for a job interview at Health Care Personnel
✨Showcase Your Leadership Skills
As an Optical Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully developed staff in previous roles, highlighting any training or support initiatives you've implemented.
✨Emphasise Customer Service Excellence
This role requires a strong focus on customer satisfaction. Be ready to discuss your approach to ensuring exceptional service and how you've handled challenging customer situations in the past.
✨Demonstrate Business Acumen
The company is looking for someone who can drive business performance. Prepare to talk about your experience with sales targets, cost efficiencies, and how you've contributed to profitability in previous positions.
✨Prepare for Compliance and Quality Control Questions
Given the importance of health and safety standards in this role, be prepared to discuss your understanding of compliance and quality control measures. Share any relevant experiences where you ensured adherence to organisational procedures.
