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- Tasks: Lead a successful optical practice, ensuring customer satisfaction and staff development.
- Company: Join a prestigious optical group with nearly 100 years of excellence in service.
- Benefits: Enjoy perks like a bonus scheme, employee discounts, and private medical insurance.
- Why this job: This role offers career growth, a supportive culture, and the chance to make a real impact.
- Qualifications: Previous management experience and a strong customer service background are essential.
- Other info: Flexible working days and a vibrant team environment await you!
The predicted salary is between 21500 - 30000 £ per year.
This established optical group are looking for a branch manager to work within their highly successful practice. Established nearly 100 years, this company has built its reputation on quality of service and patient loyalty. Due to a highly successful period, this is a great opportunity for an optical manager to develop their career with one of the UK’s most prestigious groups.
Main Responsibilities:
- To ensure practice efficiency and compliance with organisational procedures
- To ensure total customer satisfaction with products and services
- To be an effective leader, motivating, supporting, training and developing staff
- To realise the full potential of the practice with regard to patient numbers and sales targets
- To achieve maximum profitability
- To be responsible for quality control in all areas
- To manage stock control
- To maintain exceptional standards of cleanliness and presentation throughout the practice
- To be responsible for health and safety standards across the practice
- Working with the Marketing Dept. to maximise marketing effectiveness at a local level
- To drive cost efficiencies
- Dispensing spectacles to prescriptions
- To ensure that the sale and supply of spectacles and contact lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired (partially sighted) or severely sight impaired (blind)
Personal Specification - Skills, Knowledge and Experience:
- Previous management experience would be desirable, or a proven track record of developing and supporting staff
- Strong background in customer service
- Experience of driving business performance such as sales, customer satisfaction and cost efficiencies
- Strong leader, able to motivate and engage with staff at all levels
- Excellent verbal and written communication skills
- Ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
- Positive and outgoing
- Flexibility – able to be flexible on days worked and provide cover to other practices
- Well-presented and professional
- Attention to detail
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Additional pay: Bonus scheme
Benefits:
- Company events
- Company pension
- Employee discount
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate: Havant PO10: reliably commute or plan to relocate before starting work (required)
Experience: Optical Management: 3 years (required)
Work Location: In person
Reference ID: HCP2023
Optical Manager employer: Health Care Personnel
Contact Detail:
Health Care Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Manager
✨Tip Number 1
Familiarise yourself with the latest trends in optical management and customer service. This will not only help you during interviews but also show that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. This will demonstrate your leadership skills and ability to drive business performance.
✨Tip Number 4
Research the company's history and values. Understanding their commitment to quality service and patient loyalty will allow you to align your responses with their mission during any discussions.
We think you need these skills to ace Optical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in optical management and customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to drive business performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the optical industry and your understanding of the company's values. Mention how your skills align with their requirements, particularly in staff development and customer satisfaction.
Highlight Relevant Experience: In your application, focus on your previous management experience and any specific examples of how you've improved practice efficiency or customer satisfaction. Use metrics where possible to quantify your success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role of Optical Manager.
How to prepare for a job interview at Health Care Personnel
✨Showcase Your Leadership Skills
As an Optical Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully developed staff in previous roles, highlighting any training or support initiatives you've implemented.
✨Emphasise Customer Service Excellence
This role requires a strong focus on customer satisfaction. Be ready to discuss your approach to ensuring exceptional service and how you've handled challenging customer situations in the past.
✨Demonstrate Business Acumen
The company is looking for someone who can drive business performance. Prepare to talk about your experience with sales targets, cost efficiencies, and how you've contributed to profitability in previous positions.
✨Prepare for Compliance and Quality Control Questions
Given the importance of compliance and quality in this role, be prepared to discuss your understanding of health and safety standards, as well as your experience with stock control and maintaining high standards within a practice.
