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- Tasks: Coordinate rehabilitation cases, manage referrals, and ensure clients receive timely treatment.
- Company: Leading health solutions provider with a focus on rehabilitation and client care.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Join a supportive team where every day brings new challenges and opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or administration, preferably in health or legal sectors.
The predicted salary is between 27100 - 27100 £ per year.
Location: Remote
Salary: £27,100
Status: Full-time, permanent
Purpose of Role
We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets. From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and represent them. As a Senior Rehabilitation Case Coordinator, you would be part of a key team communicating and coordinating with patients and third parties, supporting their rehabilitation journey.
Key Responsibilities
We are looking for a Senior Rehabilitation Case Coordinator to join our Treatment Services team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You’ll be instrumental in ensuring clients receive the right treatment at the right time. You’ll also be a role model guiding other team members with expertise and problem solving, coaching, providing operational support to the manager, and identifying continuous improvement opportunities.
Variety of Duties
Every case and day is different which means this role offers a lot of variety, including but not limited to:
- Overseeing your own caseload, managing cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately.
- Liaise with insurers, solicitors, employers and suppliers to arrange treatment, and keep clients and customers informed throughout until treatment is completed.
- Create and manage case records on various systems and online portals to ensure a smooth journey for clients and customers.
- Help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved.
- Use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them, on your own cases as well as being an escalation point for other team members.
- Take an empathetic, understanding and efficient approach when making decisions regarding an individual’s healthcare, taking into account the perspective of all parties.
- Manage and process invoicing from suppliers and billing to customers.
Person Specification
Experience
- Essential: Experience in a customer service or administrative role, with legal claims or health administration experience highly beneficial.
- Essential: Demonstrable experience working in a fast-paced and high-volume work environment.
- Essential: Experience working with customers over the phone and via email.
- Desirable: Experience within the insurance or medico-legal sector highly preferred.
- Desirable: Has an operational awareness and target driven to achieve department goals.
- Desirable: A previous Supervisor or Senior position advantageous.
Senior Rehabilitation Case Coordinator employer: Health & Care Management Ltd (Hcml)
Contact Detail:
Health & Care Management Ltd (Hcml) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Rehabilitation Case Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and rehabilitation sectors. A friendly chat can lead to opportunities that aren’t even advertised yet. Don’t be shy; we all love a good catch-up!
✨Tip Number 2
Prepare for those interviews! Research common questions for a Senior Rehabilitation Case Coordinator role and practice your answers. We recommend using the STAR method to showcase your experience and problem-solving skills effectively.
✨Tip Number 3
Show off your soft skills! In this role, empathy and communication are key. During interviews, share examples of how you’ve built strong relationships with clients or resolved conflicts. We want to see your human side!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles we have on offer, including the Senior Rehabilitation Case Coordinator position. Let’s get you on board!
We think you need these skills to ace Senior Rehabilitation Case Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant customer service or administrative roles you've had, especially if they relate to health administration or legal claims.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Rehabilitation Case Coordinator role. Share specific examples of how you've managed cases or supported clients in the past, and show us your passion for helping others.
Showcase Your Communication Skills: Since this role involves liaising with various parties, make sure your written application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Health & Care Management Ltd (Hcml)
✨Know Your Stuff
Make sure you understand the ins and outs of rehabilitation case coordination. Brush up on relevant laws, processes, and the specific challenges faced in this role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Empathy
As a Senior Rehabilitation Case Coordinator, empathy is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved complaints. This will demonstrate your ability to handle sensitive situations with care.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to case management. Think through how you would handle various situations, such as managing a difficult client or coordinating treatment under tight deadlines. Practising these responses can help you feel more prepared.
✨Highlight Your Team Spirit
This role involves guiding and supporting other team members, so be ready to discuss your leadership style. Share examples of how you've coached others or contributed to team success in previous roles. This will show that you’re not just a lone wolf but a team player.