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- Tasks: Support Case Managers in delivering top-notch rehabilitation services and administrative tasks.
- Company: Join a forward-thinking company dedicated to client satisfaction and quality service.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Why this job: Make a real difference in clients' lives while developing your professional skills.
- Qualifications: 1 year of admin experience and proficiency in Microsoft Office required.
- Other info: Dynamic team environment with a strong commitment to equality and diversity.
The predicted salary is between 25000 - 28000 £ per year.
Location: Croydon (Hybrid working available)
Salary: £25k-£28k
Status: Full-time, permanent
Purpose of Role: We are hiring proactive and diligent administrators to assist with the delivery of non-clinical services to agreed standards for our customers and clients. The role will support Case Managers in the Personal Injury department by providing administrative support for rehabilitation services. Responsible for customer satisfaction and meeting quality and utilisation standards in line with contractual customer agreements and personal Key Performance Indicators (KPI).
Key Responsibilities:
- Build meaningful and professional relationships with clients, families, customers, and stakeholders to facilitate timely and effective rehabilitation goals.
- Provide administrative support to Case Managers, including travel arrangements, diary management, and booking of services.
- Maintain high standards of written and verbal communication, including managing challenging situations and keeping accurate case management notes.
- Support the production and distribution of professional reports, referral letters, and general correspondence for effective client rehabilitation management.
- Deliver chargeable work to meet personal and team utilization targets, ensuring files are charged and invoiced appropriately.
- Work in line with agreed service standards, KPIs, and timescales, handling administrative tasks such as calls, printing, scanning, data input, and document editing.
- Locate and evaluate service or treatment providers, monitor their appropriateness, and escalate matters as needed to maintain high standards of service provision.
- Adhere to company policies and procedures regarding Health & Safety, Equal Opportunity & Diversity, and other relevant corporate responsibilities.
Person Specification:
Experience:
- Proficient in Microsoft Office
- At least 1 year of administrative/clerical/clinical support/care and/or rehabilitation case management-related experience.
Skills & Knowledge:
- Ability to work calmly and accurately under pressure, setting appropriate priorities and meeting deadlines.
- Willingness to learn, adapt, and go above and beyond to deliver excellent customer and client service.
- Proficient keyboard and computer skills to navigate and use HCML’s service delivery and support software programs.
Attributes:
- Ability to work autonomously as well as collaboratively within a team.
- Calm, efficient, and professional approach to work and client interactions.
- Strong sense of responsibility and commitment to maintaining high standards.
Qualifications and Training:
- Minimum 5 GCSEs including Math and English
Equal Opportunities Statement: HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Rehabilitation Case Coordinator employer: Health & Care Management Ltd (Hcml)
Contact Detail:
Health & Care Management Ltd (Hcml) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rehabilitation Case Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your communication skills! Whether it’s handling tough questions or discussing your experience, being articulate and confident can make a huge difference in how you’re perceived.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Rehabilitation Case Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rehabilitation Case Coordinator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can support our Case Managers effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about rehabilitation services and how your background makes you a great fit for our team. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to communicate clearly and professionally. We love seeing candidates who can manage challenging situations with ease!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Health & Care Management Ltd (Hcml)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rehabilitation Case Coordinator. Familiarise yourself with the key tasks like providing administrative support and maintaining communication with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients and stakeholders, be prepared to discuss how you've effectively communicated in previous roles. Think of examples where you managed challenging situations or maintained high standards of written communication. This will highlight your ability to handle the demands of the job.
✨Demonstrate Your Organisational Skills
As a Rehabilitation Case Coordinator, you'll need to juggle multiple tasks. Bring examples of how you've successfully managed your time and prioritised tasks in past positions. Discuss any tools or methods you use to stay organised, as this will reassure the interviewer of your capability to meet deadlines and service standards.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation.