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- Tasks: Provide top-notch support to clients and manage various operational tasks.
- Company: Dynamic company focused on delivering excellent customer service.
- Benefits: Competitive salary, hybrid working options, and a supportive team environment.
- Why this job: Join a vibrant team and make a real difference in client experiences.
- Qualifications: GCSEs and proficiency in Microsoft Office required.
- Other info: Flexible role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 25000 £ per year.
Job title:
Operational Support Administrator
Location:
Tewkesbury & Worcester (1-2 days per week in our Worcester clinic)
Salary:
£24-£25K
Status:
Full-time, permanent
Purpose of Role:
To deliver high quality support to the business including customer focused support and working closely with all areas of the company, whilst striving to deliver a streamlined service. The role of an Operational Support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role.
Key Responsibilities:
- Manage client reimbursements in accordance with relevant scheme rules and benefits
- Screen client ‘On boarding questionnaires’ in accordance with guidelines
- Arrange client appointment bookings
- Handle incoming and outgoing calls and signpost efficiently
- Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals
- Collate and present customer feedback and Net Promoter scores to management
- Implement weekly and monthly client membership amendments
- Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne – Worcester
Person Specification:
Experience
Essential
Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations.
Skills & Knowledge
- Employ a flexible attitude in relation to meeting the demands/needs of the workplace.
- Be able to work to tight deadlines and to be calm under pressure.
- Be confident, precise and helpful when dealing with any customer complaints.
Attributes
- Attention to detail
- Excellent interpersonal communication skills
- Be comfortable working either on your own initiative or as part of a team.
Qualifications and Training
5 GCSEs – A*-C
Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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Operational Support Administrator employer: Health & Care Management Ltd (Hcml)
Contact Detail:
Health & Care Management Ltd (Hcml) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or in person, being clear and confident is key. Try role-playing with a friend to nail down your responses to common questions.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Operational Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Support Administrator role. Highlight your experience with customer support and any relevant skills, especially your proficiency in Microsoft Office. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer complaints or managed tight deadlines in the past. We love a good story!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so let that shine through in your written application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Health & Care Management Ltd (Hcml)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Administrator. Familiarise yourself with tasks like managing client reimbursements and handling customer complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Tech Skills
Since proficiency in Microsoft Office is essential, brush up on your Excel, Word, and PowerPoint skills. Prepare to discuss how you've used these tools in previous roles, especially in creating presentations or managing data. A little creative flair can go a long way!
✨Practice Your Customer Service Approach
Given the customer-focused nature of the role, think about examples from your past experiences where you’ve successfully handled customer complaints or provided support. Be ready to explain your approach to troubleshooting technical issues, as this will highlight your problem-solving skills.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible attitude and the ability to work under pressure. Prepare to share instances where you've adapted to changing demands or worked effectively as part of a team. This will show that you can thrive in a dynamic environment and contribute positively to the workplace culture.
