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- Tasks: Support clients with complex rehabilitation needs and manage care packages effectively.
- Company: Join a forward-thinking organisation dedicated to client independence and well-being.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 3+ years in clinical support or rehabilitation case management required.
- Other info: Embrace a culture of equality and diversity in a dynamic team setting.
The predicted salary is between 28000 - 32500 £ per year.
Location: Remote
Salary: £28k-£32,500k
Status: Full-time, permanent
Purpose of Role
Under the supervision of a Specialist RCM, the Client Liaison Manager advocates, plans, and supports complex rehabilitation case management to help catastrophically injured clients achieve optimal independence. The role involves working closely with RCMs and multidisciplinary teams, managing care packages for clients with complex needs, and supporting Operations Managers and Clinical Leads. The manager ensures high-quality clinical and rehabilitation support, meets customer satisfaction, and achieves quality and revenue targets in line with contractual SLAs and personal KPIs.
Key Responsibilities
- Build meaningful and professional relationships with clients, families, customers, and stakeholders to facilitate timely and effective rehabilitation goals.
- Attend client, customer, and corporate meetings, supporting the RCM with travel arrangements and taking minutes for MDT meetings, including producing notes and action points.
- Communicate to the highest written and verbal standards, managing challenging situations and keeping accurate case management notes in line with professional codes.
- Support the production and distribution of professional reports, referral letters, and general correspondence for effective client rehabilitation management.
- Deliver chargeable work to meet personal and team utilization targets, ensuring files are charged and invoiced appropriately.
- Work proactively and independently to manage tasks within agreed timeframes, using the Case Management System, Microsoft 365, and other technology to support service delivery.
- Monitor and escalate issues as needed to maintain high standards of customer and client service, including financial information on case files.
- Adhere to company policies and procedures regarding Health & Safety, Equal Opportunity & Diversity, and other relevant corporate responsibilities.
Experience
- At least 3 years of clinical support/care and/or rehabilitation case management related experience.
- An understanding of NHS and/or Social Services provisions with relation to rehabilitation.
- Experience of having worked with individuals with potentially complex care and housing needs.
Skills & Knowledge
- A caring and empathetic individual with excellent administrative skills and strong written and verbal communication abilities.
- Initiative and problem-solving skills, with the ability to work independently, set priorities, meet deadlines, and maintain excellent attention to detail.
- Good working knowledge of Microsoft 365 (Teams, SharePoint) and Microsoft Word, including formatting documents, using templates, and editing content, plus proficient IT skills to navigate and utilize HCML’s service delivery and support software.
Attributes
- Ability to work autonomously as well as collaboratively within a team.
- Calm, efficient, and professional approach to work and client interactions.
- Strong sense of responsibility and commitment to maintaining high standards.
Qualifications and Training
- Minimum 5 GCSEs including Math and English.
- Experience and/or qualification in Health and Social Care specific to the support and treatment of clients with complex rehabilitation/care needs including paediatrics, brain injury, complex mental health, spinal injury or major limb loss.
Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Client Liaison Manager in Manchester employer: Health & Care Management Ltd (Hcml)
Contact Detail:
Health & Care Management Ltd (Hcml) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Liaison Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission, especially in supporting clients with complex needs. We want to see that passion shine through!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written abilities, consider doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Liaison Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Liaison Manager role. Highlight your experience in rehabilitation case management and how it aligns with our mission at StudySmarter. We want to see how you can make a difference!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written and verbal skills. Use clear, professional language in your application, and don’t forget to proofread for any typos or errors. We love attention to detail!
Demonstrate Your Empathy: As a Client Liaison Manager, empathy is key. Share examples in your application that show how you've supported clients with complex needs in the past. We want to know how you build meaningful relationships and advocate for those you work with.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Health & Care Management Ltd (Hcml)
✨Know Your Stuff
Make sure you understand the role of a Client Liaison Manager inside out. Familiarise yourself with rehabilitation case management, NHS provisions, and the specific needs of clients with complex care requirements. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your verbal and written skills. Practice articulating your thoughts clearly and concisely. You might even want to bring examples of reports or correspondence you've produced in the past to showcase your abilities.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening techniques and engage with their questions thoughtfully. Remember, they’re looking for someone who can build meaningful relationships with clients and stakeholders, so showing your interpersonal skills is key!
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making skills. Think of examples from your past experience where you successfully managed challenging situations or worked independently to meet deadlines. This will help illustrate your capability to handle the responsibilities of the role.
