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- Tasks: Support injured individuals in their recovery through assessments and tailored interventions.
- Company: Dynamic health services provider with a focus on patient care.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while utilising your sports therapy skills.
- Qualifications: Relevant clinical qualification and strong communication skills required.
- Other info: Join a supportive team with a commitment to equality and diversity.
The predicted salary is between 25800 - 31800 Ā£ per year.
Location: Croydon (hybrid working available)
Salary: Ā£28,900
Status: Full-time, permanent
Working hours: 37.5 ā shifts covering 8amā6.30pm MonāFri with occasional Saturday shift
Purpose of Role
An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual's clinical handsāon experience in a telephonic, officeābased environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient's journey, whilst maintaining great attention to detail within a fastāpaced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands-on experience outside of the typical clinical or sporting environments.
Key Responsibilities
- Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
- Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
- Regular and consistent use of the bioāpsychosocial model when making contact with patients and with clinical decisions
- Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&C advice
- Taking a forward thinking, patientācentred approach to overcome case management hurdles
Person Specification
Experience
- 12ā18 months postāgraduate clinical/hands on experience or previous case management or vocational rehabilitation expertise
- Experience with delivery of high customer service and/or proven case management experience
- Experience within the insurance or medicoālegal sector an advantage
Skills & Knowledge
- Strong communication skills both via telephone and email. Able to apply sound clinical judgement
- Can prioritise in a fastāpaced environment
- Strong MS Office skills
Attributes
- Proactive
- Good attention to detail
- Passionate about delivering good service to customers
Qualifications and Training
- Relevant clinical qualification (Sports Therapy/Rehabilitation)
- Holds or is able to quickly obtain membership with a relevant professional body (BASRaT, SST, STA, HCPC)
Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Rehabilitation Case Manager in London employer: Health & Care Management Ltd (Hcml)
Contact Detail:
Health & Care Management Ltd (Hcml) Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Rehabilitation Case Manager in London
āØTip Number 1
Network like a pro! Reach out to your contacts in the sports therapy and rehabilitation fields. You never know who might have a lead on a job or can put in a good word for you.
āØTip Number 2
Prepare for those interviews! Research common questions for Rehabilitation Case Managers and practice your responses. We want you to shine when discussing your hands-on experience and how it applies to the role.
āØTip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, this role requires strong communication, so demonstrate that you can influence and support patients effectively.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Rehabilitation Case Manager in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights your relevant experience in sports therapy or rehabilitation. We want to see how your skills align with the role of a Rehabilitation Case Manager, so donāt hold back on showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youāre passionate about helping injured individuals recover and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Show Off Your Communication Skills: Since this role requires strong communication, make sure your application reflects that. Use clear and concise language, and donāt forget to proofread for any typos. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the easiest way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre keen to join our team!
How to prepare for a job interview at Health & Care Management Ltd (Hcml)
āØKnow Your Stuff
Make sure you brush up on your clinical knowledge, especially around the bio-psychosocial model. Be ready to discuss how you've applied your sports therapy or rehabilitation experience in real-life scenarios. This will show that you can translate your hands-on skills into a case management setting.
āØCommunication is Key
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. Prepare for common interview questions by thinking about how you would explain complex concepts to patients over the phone. Remember, itās all about making them feel supported and understood.
āØShow Your Customer Service Skills
Highlight any previous experience where youāve delivered excellent customer service. Think of specific examples where youāve gone above and beyond to help someone. This will demonstrate your proactive approach and passion for patient care, which is crucial for this role.
āØStay Organised Under Pressure
The job description mentions a fast-paced environment with competing priorities. Prepare to discuss how you manage your time and prioritise tasks effectively. You might even want to share a story about a time when you successfully juggled multiple responsibilities without compromising on quality.
