Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients in their rehabilitation journey and manage care packages effectively.
- Company: Join the UK's leading provider of rehabilitation and wellbeing services.
- Benefits: Remote work, competitive salary, and a supportive workplace culture.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 3+ years in clinical support or rehabilitation case management required.
- Other info: Be part of a team recognised as a top workplace for wellbeing.
The predicted salary is between 28000 - 32500 £ per year.
HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We help people recovering from serious injury to achieve lasting recovery, guiding them through rehabilitation, community reintegration, return to work, and long-term support. Alongside this, we provide employers and employees with bespoke health and wellbeing solutions that tackle causes, prevent risks, and build a healthier, happier, and more productive workforce. With over 20 years’ experience, ISO-accredited clinical governance, and a certified Great Place to Work® culture, we deliver coordinated, compassionate, and outcome-driven care across insurance, corporate, legal, and private medical insurance markets.
We’re also proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.
Job details
- Location: Remote
- Salary: £28k-£32,500k
- Status: Full-time, permanent
Purpose of Role
Under the supervision of a Specialist RCM, the Client Liaison Manager advocates, plans, and supports complex rehabilitation case management to help catastrophically injured clients achieve optimal independence. The role involves working closely with RCMs and multidisciplinary teams, managing care packages for clients with complex needs, and supporting Operations Managers and Clinical Leads. The manager ensures high-quality clinical and rehabilitation support, meets customer satisfaction, and achieves quality and revenue targets in line with contractual SLAs and personal KPIs.
Key Responsibilities
- Build meaningful and professional relationships with clients, families, customers, and stakeholders to facilitate timely and effective rehabilitation goals.
- Attend client, customer, and corporate meetings, supporting the RCM with travel arrangements and taking minutes for MDT meetings, including producing notes and action points.
- Communicate to the highest written and verbal standards, managing challenging situations and keeping accurate case management notes in line with professional codes.
- Support the production and distribution of professional reports, referral letters, and general correspondence for effective client rehabilitation management.
- Deliver chargeable work to meet personal and team utilization targets, ensuring files are charged and invoiced appropriately.
- Work proactively and independently to manage tasks within agreed timeframes, using the Case Management System, Microsoft 365, and other technology to support service delivery.
- Monitor and escalate issues as needed to maintain high standards of customer and client service, including financial information on case files.
- Adhere to company policies and procedures regarding Health & Safety, Equal Opportunity & Diversity, and other relevant corporate responsibilities.
Person Specification
- At least 3 years of clinical support/care and/or rehabilitation case management related experience.
- An understanding of NHS and/or Social Services provisions with relation to rehabilitation.
- Experience of having worked with individuals with potentially complex care and housing needs.
Skills & Knowledge
- A caring and empathetic individual with excellent administrative skills and strong written and verbal communication abilities.
- Initiative and problem-solving skills, with the ability to work independently, set priorities, meet deadlines, and maintain excellent attention to detail.
- Good working knowledge of Microsoft 365 (Teams, SharePoint) and Microsoft Word, including formatting documents, using templates, and editing content, plus proficient IT skills to navigate and utilize HCML’s service delivery and support software.
Attributes
- Ability to work autonomously as well as collaboratively within a team.
- Calm, efficient, and professional approach to work and client interactions.
- Strong sense of responsibility and commitment to maintaining high standards.
Qualifications and Training
- Minimum 5 GCSEs including Math and English.
- Experience and/or qualification in Health and Social Care specific to the support and treatment of clients with complex rehabilitation/care needs including paediatrics, brain injury, complex mental health, spinal injury or major limb loss.
Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Client Liaison Manager in Bristol employer: Health & Care Management Ltd (Hcml)
Contact Detail:
Health & Care Management Ltd (Hcml) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the rehabilitation and healthcare sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching HCML’s values and services. Understand their approach to rehabilitation and client care. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Client Liaison Manager, you’ll need to convey complex information clearly. Role-play with a friend or use online resources to sharpen your verbal and written communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining HCML and contributing to their mission of supporting clients through rehabilitation.
We think you need these skills to ace Client Liaison Manager in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Liaison Manager role. Highlight your relevant experience in rehabilitation case management and how it aligns with our mission at HCML.
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, include examples of how you've effectively communicated in previous roles. We want to see your ability to manage challenging situations with professionalism.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. A polished application reflects your commitment to high standards, which we value at HCML.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Health & Care Management Ltd (Hcml)
✨Know Your Stuff
Make sure you understand the role of a Client Liaison Manager and the services provided by HCML. Familiarise yourself with their approach to rehabilitation and case management, as well as their commitment to wellbeing. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your clinical support or rehabilitation case management experience. Highlight situations where you've successfully managed complex care needs or built strong relationships with clients and stakeholders. This will illustrate your capability to handle the responsibilities of the role.
✨Communication is Key
Since the role requires excellent written and verbal communication skills, practice articulating your thoughts clearly. You might be asked to explain how you would handle challenging situations or communicate with multidisciplinary teams, so think about your approach and be ready to discuss it.
✨Be Proactive and Problem-Solving
Demonstrate your initiative by discussing how you've tackled challenges in previous roles. Share examples of how you've worked independently to meet deadlines or improve processes. This will show that you can manage tasks effectively and contribute positively to the team at HCML.
