Care Group Quality & Safety Governance Manager in London

The Care Group Quality & Safety Governance Manager is responsible for leading and promoting the clinical governance agenda across the Mental Health Care Group. The role provides the strategic and operational oversight needed to ensure that services deliver safe effective high quality care and that all quality & safety governance systems are embedded monitored and continually improved.

Key Aspects of the Role

• Driving and embedding the Quality & Safety Strategy across the care group.
• Providing specialist guidance on safety frameworks quality improvement clinical audit RCA Duty of Candour and incident review processes.
• Developing governance processes, policies, and governance champions to support a culture of learning and just culture.
• Leading and analysing data from safety events audits and reviews to support organisational learning.
• Supporting preparedness for external accreditation regulation and inspection.

Ideal Candidate

• A professional Health and/or Social Care qualification e.g. Registered Nurse Paramedic ODP.
• Educated to degree level.
• Extensive experience in health or community care in a senior position.
• Desirable: postgraduate study in Patient Safety Human Factors or Quality Improvement.

Main Duties of the Job

• Responsible for leading and promoting the clinical governance agenda across the Care Group, working within an integrated system of care groups to support, embed, monitor and review the delivery of safe and effective care in every service.
• Work closely with, direct and educate staff, to enable the development and embedding of effective quality & safety governance systems and processes.
• Developing governance champions across care groups; supporting directors and managers to implement and monitor the quality & safety strategy.
• Drive and lead, in collaboration with other governance heads/leads, managers and facilitators, a consistent and rigorous approach to operational and strategic alignment of the quality and safety strategy; enabling a culture of continuous learning and development.
• Create and implement a whole system approach to quality & safety and the standardisation of care group governance processes.

Job Responsibilities

• Develop and implement a range of governance processes within specific care groups and across HCS, to drive and embed the Quality & Safety Strategy; support the development of skills, knowledge and experience of the staff, people who use services and the wider community, to consistently improve quality, safety and care outcomes.
• Provide guidance and direction to managers and clinicians at all levels of the organisation on key aspects of the quality and safety strategy and supporting documents e.g. Clinical Audit, Effectiveness and Quality Improvement Strategy, Duty of Candour Policy, Safety Event Learning Policy, Serious Event Framework; to ensure the achievement of care group and organisational quality and safety governance objectives; alongside clear monitoring and assurance reporting within a culture of openness and civility.
• Drive and lead on an effective and proactive quality and safety governance culture within HCS, utilising a range of communication and engagement techniques and design processes which raise awareness and encourage involvement; ensuring systems thinking, human factors and just culture principles are embedded in all safety activity.
• Analyse qualitative and quantitative data resulting from quality and safety governance processes, present findings of reviews and data synthesis to facilitate learning, within and across care groups; enable the development of an environment within which high quality health & social care can be delivered.
• Enhance cross organisational learning and facilitate the integration of data from quality and safety management systems, to improve existing skills and the knowledge base across HCS, enabling better ways of working together; creating an interconnected, shared vision for a safe, high quality, person centred care and experience across services.
• Drive, facilitate and monitor the development and implementation of up to date HCS policies, procedures and good practice guidelines, based on a range of evidence from sources such as NICE, professional colleges and bodies, local quality improvement activities, patient and user experience/ feedback, external and internal reviews and regulation.
• Provide assurance and exception reports to promote the dissemination of findings from local and National audit; quality improvement initiatives, including reviews and investigations and where required, elevate areas requiring immediate remedial action; where appropriate produce implementation plans.
• Maintain a working knowledge and keep up to date with HCS wide and National information pertaining to quality and safety; disseminate information across care groups to support an effective safety culture. Network within National quality and safety forums.
• Provide expertise to support care group managers/service leads to review all moderate and severe harm events to ensure they have been graded correctly, support and train staff to undertake investigations, up to and including, round table and serious Incident reviews; identify and monitor key areas where safety can be improved.
• Co-ordinate and equip care groups to enable services to be adequately prepared for external accreditation, audit, regulation and inspection.

Person Specification

Experience

• Essential: Minimum of 5 years post relevant professional qualification with evidence of continuing professional development relevant to the area and speciality.
• Understanding of current safety thinking and improvement methodologies.
• Understanding of the multi-disciplinary nature of quality and safety within health and social care services.
• Previous experience within Quality/Safety/Governance.
• Evidence of designing and implementing Quality and safety strategies.
• Understanding of the theory and practice of quality and safety in health & social care settings.

Qualifications

• Essential: Professional Health and/or Social Care Qualification.
• Educated to degree level, Registered nurse on the NMC register, Paramedic on the HPC register or ODP on the HPC register.
• Extensive experience working in a Health Care and/or a Community Care environment in a senior position.
• Relevant management qualification.
• Relevant teaching/coaching qualification.

• Desirable: Post graduate certificate/qualification in a related subject such as: Patient Safety; Human factors or Quality Improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

UK Registration

Applicants must have current UK professional registration.