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- Tasks: Provide friendly reception service and assist patients with appointments and inquiries.
- Company: Join a dedicated healthcare team focused on high-quality patient care.
- Benefits: Permanent position with 30 hours per week, offering stability and growth.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Previous receptionist experience and a passion for helping others.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
This is a 17.5 hours per week, permanent position.
To provide an efficient and friendly service to the practice by answering calls in a professional manner and providing an effective service to patients attending their appointments or when accessing other facilities provided. Offering support and direction to patients in a courteous manner and making sure that communication between patients, members of the primary health care team and other secondary agencies is effective.
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow‑up appointments.
- Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Processing and distributing incoming and outgoing mail (hardcopy and electronic).
- Maintain telephone performance standards.
- Enter requests for home visits onto the computer for referral to the Duty Doctor, ensuring careful recording of all relevant details.
- Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Act on administrative responsibilities accurately and in a timely manner.
- Inform patients of relevant charges for private (non‑General Medical Services) services, accept payment and issue receipts for all payments.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Providing clerical assistance to the practice as required, including word/data processing, filing, photocopying and scanning.
- Keep the waiting room and reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter.
- Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager.
- Any other delegated duties appropriate to this post.
About us
Our vision is to develop a partnership between patients and our clinicians that allow us together to deliver high quality health and social care services.
Experience
- Experience of working as a receptionist before.
- Experience of working in primary care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Receptionist employer: Health and Beyond
Contact Detail:
Health and Beyond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the place. Understand their values and how they interact with patients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when dealing with patient enquiries and appointments during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, highlight your ability to handle calls and face-to-face interactions. Share examples of how you've effectively communicated with patients or clients in the past.
✨Tip Number 4
Apply through our website! We want to see your application come through our platform. It’s a great way for us to keep track of your application and ensure you get the attention you deserve.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Friendly Side: As a receptionist, your personality matters! Make sure to highlight your friendly and approachable nature in your application. We want to see how you can create a welcoming atmosphere for our patients.
Be Clear and Concise: When detailing your experience, keep it straightforward. Use bullet points if needed to make it easy for us to read. We appreciate clarity, especially when it comes to your previous roles and responsibilities.
Tailor Your Application: Don’t just send the same application everywhere. Take a moment to tailor your application to our specific job description. Mention how your skills align with the duties we’ve outlined, like managing appointments and handling enquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Health and Beyond
✨Know the Practice Inside Out
Before your interview, take some time to research the practice. Understand their values, services, and any recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, communication is key. Prepare examples of how you've successfully handled difficult situations or communicated effectively with patients in the past. This will demonstrate your ability to provide a friendly and efficient service.
✨Practice Common Scenarios
Think about common scenarios you might face as a receptionist, like dealing with an upset patient or managing multiple calls at once. Practising your responses can help you feel more confident and ready to tackle these situations during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows respect for the role and the practice, and it helps project the positive image they’re looking for in a receptionist.