Practice Manager in Birmingham

This is an exciting opportunity for a highly motivated and experienced Practice Manager who is passionate about patient care and excellence in primary care services. Working closely with GP Partners, clinicians, and non-clinical staff, you will provide strong leadership and operational management to ensure the practice delivers the highest standards of care, efficiency, and patient experience. As Practice Manager, you will play a key role in shaping the future of the practice, supporting staff development, managing resources effectively, and ensuring compliance with all relevant regulations and contractual requirements.

Main duties of the job:

• Provide strategic and operational leadership across all areas of the practice.
• Lead, motivate, and support clinical and non-clinical teams to achieve excellent patient outcomes.
• Oversee the day-to-day management of practice operations, ensuring smooth and efficient service delivery.
• Manage practice finances, budgets, contracts, and business planning.
• Ensure compliance with NHS, CQC, employment, and health and safety requirements.
• Drive quality improvement initiatives and support the achievement of practice objectives.
• Develop and maintain effective relationships with patients, staff, Primary Care Networks, and external stakeholders.
• Promote a positive, inclusive, and supportive workplace culture.

About us:

We are a patient-focused, forward-thinking general practice committed to delivering high-quality, compassionate healthcare to our local community. We are seeking an experienced and enthusiastic Practice Manager to lead our dedicated team and help drive the continued success and development of our practice.

Job responsibilities:

Role Summary: This is a 37.5 hour full time, permanent role. The Practice Manager is professionally responsible for overseeing the management and operations of the practice. This includes managing the financial, human resources and administrative aspects of the practice working in close liaison with the partners who will oversee clinical leadership and practice achievements. Ultimately the role ensures that clinical and non-clinical services are delivered safely, efficiently, and in line with contractual, regulatory, and financial requirements.

Key Responsibilities:

• Operationally responsible for workforce planning and practice structure, including PCN resource allocations.
• Line management of all practice staff (clinical and non-clinical).
• Responsible for safe recruitment practices actively involved in interviewing, negotiation, onboarding, induction, and retention strategies.
• Full responsibility for HR processes including performance management, disciplinary and grievance procedures, absence and sickness management, HR issue resolution in line with employment law and policy.
• Management and approval of annual leave to ensure safe staffing levels.
• Planning and organisation of rotas for each staff group, in conjunction with respective line managers.
• Ensure effective delivery of staff appraisals, training, and development programmes.
• Promote a positive workplace culture, staff wellbeing, and engagement - effective communication with teams to ensure they are well informed & able to fulfil their role(s) effectively.
• Ensure all mandatory training and compliance requirements are met as per policies & conditions of employment.

Finance & Budget Management:

• Overall responsibility for financial performance and sustainability of the practice.
• Develop, manage, and monitor annual budgets in conjunction with GP Partners and the Managing Director.
• Oversee payroll, pensions, supplier contracts, procurement, and expenditure control.
• Maximise income streams including QOF, IIF, ESO, DES/LES, and PCN funding.
• Ensure accurate financial reporting, forecasting, and audit compliance.
• Work closely with finance providers and partners to ensure financial efficiency and sustainability.

Clinical Performance, Quality & Contract Delivery:

• Accountability for delivery of contractual and quality frameworks including QOF, IIF, ESO, DES/LES.
• Ensure robust systems are in place for monitoring, reporting, and achieving performance targets.
• Oversee use of clinical systems for performance tracking and reporting ensuring utmost data quality standards.
• Management of Clarity TeamNet ensuring consistent use by all employees for recording all types of leave/appraisals.
• Ensure effective use and management of compliance and training platforms.

Compliance, Governance & CQC:

• Ensure full compliance with CQC quality statements and evidence categories in preparation for inspection.
• Manage and maintain on behalf of the practice governance frameworks including policies, audits, safe systems of work and risk registers.
• Ensure Bluestream is effectively utilised and kept up to date for compliance and training.
• Manage and maintain safeguarding processes, ensuring clear organisational accountability.
• Lead preparation for inspections, audits, and regulatory reviews on behalf of the practice.

Operational Management:

• Overall responsibility for the smooth day‑to‑day running of the practice.
• Planning and organisation of rotas for each staff group, in conjunction with respective line managers.
• Oversee efficient use of appointment systems, patient access, and operational workflows.
• Ensure efficient use of clinical systems and data governance compliance.
• Oversee IT systems and infrastructure to support safe service delivery.

Strategic Leadership & Service Development:

• Work closely with GP Partners and the Managing Director to deliver strategic objectives.
• Identify and implement service development opportunities and new income streams.
• Lead change management, including digital transformation and service redesign.
• Support long‑term workforce and sustainability planning.
• Align practice strategy with NHS and local system priorities.

Patient Experience & Complaints Management:

• Overall responsibility for complaints management, investigation, and resolution.
• Ensure timely and compliant handling of patient complaints in line with NHS guidelines.
• Embed learning from complaints into service improvement.
• Active management of patient feedback systems and engagement strategies to achieve the highest standards of patient satisfaction.
• Ensure effective provision of a Patient Participation Group (PPG).
• Monitor and improve patient satisfaction and access in line with Modern General Practice standards.
• Liaise closely with GP Partners and the Managing Director on operational, financial, and strategic matters.
• Maintain strong relationships with Integrated Care Boards (ICBs), Primary Care Networks (PCNs), NHS England, and local authorities.

The Practice Manager operates at a strategic level with full accountability for their portfolio of responsibilities detailed in this job description. The postholder will work in close liaison with key personnel as illustrated below:

• Line management and leadership of general practitioners and other clinicians will be via the nominated partner, in regard to all aspects of clinical care.
• Non‑clinical management of GPs /clinicians will be via the Practice Manager.

Core Competencies:

• Effective communicator with excellent interpersonal skills.
• Strategic and operational leadership.
• HR management and employment law knowledge.
• Financial and budget management.
• Strong understanding of NHS primary care contracts.
• Governance, compliance, and risk management.
• Change management and service development.
• Excellent communication and stakeholder engagement.
• Cathartic, professional and values based leader.

Person Specification:

The successful candidate will have:

• Previous experience as a Practice Manager within a GP practice in the primary care setting.
• A strong understanding of NHS primary care, contracts, and regulatory requirements including CQC.
• Proven leadership and people management skills, with the ability to inspire and develop teams.
• Excellent organisational, financial, and operational management capabilities.
• Outstanding communication and interpersonal skills.
• A proactive and solution‑focused approach to challenges and opportunities.
• A genuine commitment to delivering outstanding patient care and service excellence.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.