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- Tasks: Support the Trade team with admin tasks and customer service at our flagship store.
- Company: Heal's has been a leader in quality furniture design since 1810, shaping interior trends.
- Benefits: Enjoy a permanent role with a creative team and opportunities for growth.
- Why this job: Join a passionate team and contribute to outstanding contemporary design in a vibrant environment.
- Qualifications: Strong organisational skills, customer service experience, and proficiency in Microsoft Office are preferred.
- Other info: This is a full-time position based in London, perfect for those eager to learn.
The predicted salary is between 28800 - 43200 £ per year.
Trade Administrator & Customer Service Advisor
The Role: Trade Administrator & Customer Service Advisor
Department: TCR Store
Contract Type: Permanent
Hours of Work: 37.5 hours
About Heal\’s
Heal’s has been designing, making and selling quality furniture for more than two centuries. Starting out as bed-makers in 1810, Heal’s has been at the forefront of some of the most influential interior design trends of the past 150 years, from Arts and Crafts in the 1890s to Bauhaus Modernism in the 1930s and the Scandinavian Design wave of the 1950s.
The people at Heal’s are as passionate today as they’ve always been about pushing the boundaries of outstanding contemporary design.
The Home of Design since 1810, Heal’s still champions core values of Good Design, Well Made, and simple and honest Craftsmanship.
About the role
We have created a new role for our Trade team, which we are excited to share with you. We are looking for an enthusiastic individual who will join our Trade team on a full-time basis at our Flagship Store.
As a Trade Administrator and Customer Service Advisor, you will provide essential administrative and customer service support to the Trade and Interior Planning team at Heal’s Tottenham Court Road, London. This role involves managing day-to-day operations, resolving customer queries, and ensuring smooth project execution.
What You\’ll Bring
The ideal candidate will have:
- Strong organisational and time-management skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Attention to detail and accuracy
- Ability to work under pressure and meet deadlines
- Experience in a customer service role (preferred)
- Experience in a retail or interior design environment (preferred)
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Trade Administrator & Customer Service Advisor employer: Heals
Contact Detail:
Heals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Administrator & Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Heal's history and design philosophy. Understanding their core values of Good Design, Well Made, and Craftsmanship will help you connect with the team during your interview.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully resolved customer queries in the past. This will demonstrate your ability to handle similar situations at Heal's.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experience managing projects or tasks. Be ready to explain how you prioritise and ensure smooth operations in a busy environment.
✨Tip Number 4
If you have experience with Microsoft Office Suite, prepare to discuss specific tasks you've accomplished using these tools. Highlighting your proficiency can set you apart from other candidates.
We think you need these skills to ace Trade Administrator & Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Trade Administrator & Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with what Heal's is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles. Mention specific examples that demonstrate your organisational skills, attention to detail, and ability to work under pressure.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office Suite, as this is a key requirement for the role. Provide examples of how you have used these tools effectively in past positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the company. Discuss why you are passionate about interior design and how you can contribute to Heal's mission of good design and craftsmanship.
How to prepare for a job interview at Heals
✨Show Your Passion for Design
Since Heal's has a rich history in design, it's crucial to express your enthusiasm for interior design trends and craftsmanship during the interview. Share any personal experiences or projects that reflect your passion for design.
✨Demonstrate Organisational Skills
As a Trade Administrator, you'll need strong organisational skills. Be prepared to discuss how you manage your time and prioritise tasks effectively. Consider sharing specific examples from previous roles where you successfully handled multiple responsibilities.
✨Prepare for Customer Service Scenarios
Given the customer service aspect of the role, think about common customer queries and how you would handle them. Practising responses to potential scenarios can help you demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office is essential for this role. Brush up on your skills in Word, Excel, and Outlook before the interview. You might be asked about your experience with these tools, so be ready to discuss how you've used them in past positions.
