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- Tasks: Lead the team in providing travel and medical assistance with a focus on customer satisfaction.
- Company: Join the UK's top over-50s inclusive jobs board, dedicated to meaningful work.
- Benefits: Enjoy flexible shifts and the chance to make a real impact in people's lives.
- Why this job: Be part of a supportive team that values empathy and proactive problem-solving.
- Qualifications: 12 months experience in a similar role, excellent communication skills, and geographical knowledge required.
- Other info: Opportunity to work in a dynamic environment with potential for career growth.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Senior Assistance Coordinator
We are recruiting Senior Assistance Coordinators to join our International Medical Assistance team based in Esher, UK.
Reporting to the Team Leader, the Senior Coordinator will be responsible for providing a proactive, professional and timely response to requests for travel and medical assistance by delivering cost effective and customer focused solutions.
The Senior Assistance Coordinator will be required to provide first line support to the team, act as a point of escalation and take ownership of escalated issues, notify the management team of any potential problems and deputise for the Team Leader in their absence.
Our ideal candidate will:
- Have a minimum of 12 months experience working in an Assistance Coordinator or similar role is essential.
- Have excellent written and verbal communication skills.
- Have good geographical knowledge.
- Have knowledge and experience of working within the travel insurance arena is an advantage.
- Be positive and have a can-do approach to all tasks.
- Work calmly under pressure.
- Build positive relationships with their team, managers, clients and peers.
- Be responsive and empathetic to the needs of others.
Key activities/main duties:
- Provide first line support and guidance to the team.
- Deputise in the absence of the Team Leader and act as shift lead as required.
- Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
- Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.
- Provide advice to customers and assist them through the insurance claim process.
- Confirm insurance eligibility of each claimant and ensure all data is captured accurately.
- Notify the client/claims handler/underwriter of all cases where applicable.
- Ensure accurate reserves and costs are added to all case files.
- Obtain information from 3rd parties in order to expedite the claims assessment process.
- Communicate with all parties on a regular basis and monitor all aspects of the assistance to help facilitate case progression.
- Allocate written correspondence to case files, escalating urgent or important correspondence to senior colleagues.
Required Criteria:
- Excellent written and verbal communication skills
- Team work
- Good geographical knowledge
- Early, middle and late shifts, Monday to Sunday, including Bank Holidays
- English language, both verbal and written, to a native standard
- Ability to commute to the Esher office
Desired Criteria:
- Additional foreign languages
- Experience of working within the travel insurance business
Skills you’ll need:
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Senior Assistance Coordinator employer: Healix
Contact Detail:
Healix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Assistance Coordinator
✨Tip Number 1
Familiarize yourself with the travel insurance industry. Understanding the nuances of this field will not only help you in interviews but also demonstrate your commitment and knowledge to potential employers.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since excellent communication is a key requirement for this role, consider role-playing scenarios or engaging in mock interviews to refine your approach.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Think of specific situations where you successfully managed stress and delivered results, as this will resonate well with the hiring team.
✨Tip Number 4
Highlight your teamwork skills by discussing how you've collaborated with others in previous roles. Being able to build positive relationships is crucial, so be ready to share stories that illustrate your ability to work effectively within a team.
We think you need these skills to ace Senior Assistance Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in assistance coordination or similar roles. Emphasize your communication skills and any experience in the travel insurance sector.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and ability to work under pressure. Mention specific examples of how you've successfully handled escalated issues in the past.
Showcase Geographical Knowledge: In your application, demonstrate your good geographical knowledge. This could be through mentioning relevant experiences or specific regions you are familiar with that relate to the role.
Highlight Teamwork and Empathy: Illustrate your ability to build positive relationships with colleagues and clients. Provide examples of how you've worked collaboratively in a team and responded empathetically to customer needs.
How to prepare for a job interview at Healix
✨Showcase Your Communication Skills
As a Senior Assistance Coordinator, excellent written and verbal communication skills are crucial. Prepare to demonstrate your ability to communicate clearly and empathetically during the interview. Consider sharing examples of how you've effectively handled customer inquiries or resolved conflicts in previous roles.
✨Demonstrate Your Problem-Solving Abilities
The role requires you to take ownership of escalated issues and provide timely solutions. Be ready to discuss specific instances where you've successfully navigated challenges in a fast-paced environment. Highlight your proactive approach and ability to remain calm under pressure.
✨Familiarize Yourself with Travel Insurance
Having knowledge of the travel insurance arena is an advantage. Brush up on key concepts and common scenarios related to travel assistance and claims processes. This will not only show your preparedness but also your genuine interest in the field.
✨Emphasize Teamwork and Relationship Building
Building positive relationships with team members and clients is essential for this role. Be prepared to discuss how you've collaborated with others in past positions and how you approach teamwork. Share examples that highlight your ability to work well with diverse groups and maintain a positive attitude.
