At a Glance
- Tasks: Manage medical cases for overseas government employees and their families, ensuring their healthcare needs are met.
- Company: Join Healix, a supportive team dedicated to helping people in challenging situations worldwide.
- Benefits: Enjoy flexible working hours, career development opportunities, and comprehensive health benefits.
- Other info: Be part of a friendly culture that values initiative and personal growth.
- Why this job: Make a real difference by using your nursing skills in a dynamic, office-based environment.
- Qualifications: Must be a registered nurse with at least 3 years of clinical experience and excellent communication skills.
The predicted salary is between 33600 - 50400 £ per year.
About the Nurse Case Manager Role:
We are seeking experienced nurses to join our team in a dynamic, diverse and fulfilling role. This presents an exceptional chance for nurses to transition from the rigors of a clinical setting to a UK office-based position, all while continuing to apply their invaluable nursing expertise supporting patients who value nurse advice. This is a role where no two days are the same.
The role offers the opportunity to undertake flight nursing outside of the committed office work.
Position Overview Nurse Case Manager
Working as part of the Medical Assistance team, the role includes:
- The Monday - Sunday nursing team provide an efficient, cost effective and clinically supportive patient service on behalf of Healix clients.
- Management of all new and ongoing emergency medical assistance, claims, and repatriation cases working with co-ordinators and the wider organisation using problem solving expertise, to help patients who are often in very stressful situations in foreign hospitals.
- Provision of non-diagnostic medical advice directly to policyholders and Medical Helpline clients
- Providing clinical input to the OH team in the medical assessment of individuals pre-deployment utilising knowledge to reduce risk to those overseas
- Be a point of escalation to use your expert nursing knowledge for any patient, client, team member or overseas clinician providing the direct care
- Provision of emergency airline employee health services
- Checking equipment on return from repatriations and air ambulances and ensuring sufficient supplies are available to manage the repatriation workload.
Key relationships for the Nurse Case Manager role:
Healix doctors; Medical Assistance and Repatriation Coordinators, Healix' Government nursing team; New Zealand nursing and repatriation coordinator teams; Healix Security Services team; airline employee health teams; overseas medical teams; airline medical clearance departments; suppliers and other departments within the Healix group. Global Medical Arrangement Team, and wider OH teams, Clients.
Ideally, we are looking for full time hours but can offer some flexibility dependent upon experience. The role is generally office based but there is some opportunity to work from home infrequently. The shift patterns cover 8am to 10pm Monday to Friday.
We are a 24/7 Global Health operations team so occasionally some additional flexibility is required (the nights are covered by the New Zealand team).
To find out more about more about this role, please listen to this podcast: S5:E7 : James Wilson and Gian - Assistance Stories - Apple Podcasts
About The Role
About You:
- Registered General Nurse, with a current NMC pin.
- Ideally 4 years recent acute care nursing experience, including several years’ experience within a critical care area or similar (e.g ICU/A&E/HDU/CCU/acute surgical nursing).
- Prior experience in clinical case management is advantageous.
- Exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint, and databases.
- Some elements of the role would suit nurses with broader travel health/cruise ship nursing as well as:
- Military Nursing
- Public Health/Travel Health Nursing
- Humanitarian/NGO work
- Demonstrate adeptness in identifying critical medical issues and promptly escalating them for appropriate case management.
- Excel under pressure within a fast-paced environment, displaying adaptability and empathy.
- Communicate effectively in written and spoken English, exhibiting strong communication skills.
- Proficiency in additional language(s) is advantageous.
- Enjoy working in a collaborative team in a professional business environment, making clear plans both short and long term for patients
Required Criteria
- Hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.
- We require basic IT skills along with excellent written and verbal communication skills
- Ability to work within a team environment as well as directly with clients
- Be able to work independently in order to plan and manage their caseload.
Desired Criteria
- Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.
About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.
More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Company Benefits
Commitment to career development
We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.
We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities
Salary
Starting from £42,000.00 per year
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Nurse Case Manager in Esher employer: Healix
Healix offers an exceptional work environment for a Remote Medical Assistance Coordinator, where your skills in case management and communication will be valued. Located in Esher, the company fosters a supportive culture that prioritises employee growth and development, ensuring that you can thrive while making a meaningful impact on the lives of UK government employees and their dependants. With a commitment to high customer service standards, Healix provides a unique opportunity to contribute to vital services in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Nurse Case Manager in Esher
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about opportunities at Healix. A friendly chat can sometimes lead to a job offer, so don’t be shy!
✨Tip Number 2
Prepare for the interview by brushing up on your case management skills and understanding the unique challenges faced by overseas-based patients. Show us you’re ready to tackle real-world scenarios with confidence!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with patients and medical professionals globally, being articulate and empathetic is key. Role-play with a friend to nail that perfect pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Nurse Case Manager in Esher
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a good look at the job description. Make sure you understand what we're looking for in a Nurse Case Manager and how your experience aligns with our needs.
Showcase Your Nursing Experience:When writing your application, highlight your nursing background and any relevant case management experience. We want to see how your skills can help us support our patients effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Healix
✨Know Your Stuff
Make sure you brush up on your nursing knowledge, especially in case management and the specific areas mentioned in the job description. Be ready to discuss your clinical experience and how it relates to the role, as well as any relevant situations where you've had to problem-solve under pressure.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with patients and international medical professionals, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated complex medical information in the past, especially over the phone or through technology.
✨Demonstrate Team Spirit
This position is all about collaboration, so be prepared to talk about your experiences working in a team. Share specific examples of how you've contributed to a team environment, particularly in high-pressure situations, and how you’ve supported your colleagues in achieving common goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing training opportunities, or how they handle challenging cases. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
