At a Glance
- Tasks: Lead a dynamic team delivering exceptional medical assistance services globally.
- Company: Healix International, dedicated to safeguarding health and wellbeing worldwide.
- Benefits: Meaningful work, innovative environment, and professional development opportunities.
- Other info: Collaborative culture focused on operational excellence and continuous improvement.
- Why this job: Make a real impact on global healthcare while leading a high-performing team.
- Qualifications: Extensive leadership experience in healthcare and strong client relationship skills.
The predicted salary is between 48000 - 72000 € per year.
Make a real impact on people's lives wherever they are in the world. At Healix, we safeguard people's health and wellbeing across the globe. From supporting individuals facing medical emergencies overseas to guiding people through complex healthcare situations at home, our mission is simple: to help people when they need it most. Our clients include governments, NGOs, leading broadcasters, major corporations and global insurers.
We are now looking for an inspiring and strategic Head of Department to lead one of our key client-facing operations, delivering exceptional remote medical assistance services to UK Government employees and their dependants abroad. This is a high-profile leadership role, ideal for someone who thrives in a dynamic environment, brings strong clinical expertise, and is passionate about service excellence on a global scale.
About You
You’ll be a proactive, innovative, and forward-thinking leader with:
- Experience: Ideally you will have a current NMC Pin and significant experience at Band 7 or above. Strong clinical background (minimum 10 years), ideally with overseas or international healthcare exposure. A track record of leading multidisciplinary teams and managing complex service operations. Experience managing contracts, budgets, KPIs, SLAs, and client relationships.
- Skills & Strengths: Strategic mindset with strong analytical and problem-solving skills. Excellent communication and stakeholder management capabilities. Confidence in driving operational excellence, innovation, and continuous improvement. Financial acumen and experience overseeing budgets. A postgraduate qualification in a healthcare-related field is desirable.
What We Offer
The chance to lead a meaningful, impactful service supporting people around the world. Scope to innovate and shape the future of a high-visibility client operation. A collaborative and supportive environment where clinical expertise and operational leadership truly matter.
Compliance & Professional Standards
As part of a regulated business, you will uphold FCA requirements, internal policies, data protection standards and ISO27001 compliance, with ongoing CPD and training provided.
Ready to Lead with Purpose?
If you’re motivated by impactful work, inspired by global healthcare challenges, and skilled at bringing out the best in people and services - we’d love to hear from you.
About the role
The Role
As Head of Department, you will:
- Lead & Inspire: Build, motivate, and develop a high-performing multidisciplinary team focused on operational excellence and client‑centric service delivery. Shape and communicate the strategic direction of the department in line with business goals and client objectives.
- Drive Clinical & Operational Excellence: Apply your clinical expertise to ensure best practice in patient care and contract delivery. Stay ahead of global healthcare trends, risks, and regulatory requirements. Lead compliance with SLAs, KPIs, and all relevant healthcare standards.
- Strengthen Client Partnerships: Act as a trusted partner and primary contact for key stakeholders, including the PAGS. Identify opportunities to bring added value, innovation, and service improvement.
- Manage Resources & Develop Talent: Oversee workforce planning, budget management, talent acquisition, and professional development. Ensure the department has the right capabilities to meet evolving client and operational needs.
- Ensure Continuous Improvement: Challenge processes, drive efficiency, and enhance service quality. Anticipate risks and lead effective solutions to maintain seamless client delivery.
About the company
All around the world, Healix safeguards people's health and wellbeing.
Required Criteria:
- Extensive substantial leadership experience, preferably in healthcare, medical assistance, or a related industry, managing and leading multidisciplinary teams.
- Strong client relationship management experience.
- Expertise in driving process improvements and optimising service delivery.
Desired Criteria:
- A valid NMC pin, band 7 is preferred but not strictly essential.
Head of Department - Government Contract in Esher employer: Healix
At Healix International, we pride ourselves on being an exceptional employer that values impactful work and employee development. Our collaborative culture fosters innovation and excellence, providing you with the opportunity to lead a high-performing team dedicated to safeguarding health and wellbeing globally. With a focus on continuous professional growth and a commitment to service excellence, working in Esher offers a unique chance to make a real difference in people's lives while advancing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Department - Government Contract in Esher
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and government sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Healix and understanding their mission. Think about how your experience aligns with their goals. We want to see you shine, so practice answering common interview questions and have some thoughtful questions ready for them too!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams and improved service delivery. Highlight your strategic mindset and problem-solving abilities—these are key for the Head of Department role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make an impact together!
We think you need these skills to ace Head of Department - Government Contract in Esher
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Department role. Highlight your relevant experience in healthcare leadership and client relationship management, as this will show us you understand what we're looking for.
Showcase Your Impact:When detailing your past roles, focus on the impact you've made. Use specific examples that demonstrate your ability to lead teams and improve service delivery. We want to see how you've made a difference!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your key achievements stand out. We appreciate straightforward communication, especially in a leadership role like this one.
Apply Through Our Website:Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Healix
✨Know Your Stuff
Make sure you brush up on your clinical expertise and operational knowledge. Be ready to discuss your experience in leading multidisciplinary teams and managing complex service operations, as these are key aspects of the role.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated a team or driven operational excellence. This will help demonstrate your ability to inspire and lead effectively.
✨Understand the Client Landscape
Familiarise yourself with Healix's clients and the specific challenges they face. Being able to discuss how you can strengthen client partnerships and add value will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Prepare scenarios where you've successfully navigated challenges in healthcare or service delivery, showcasing your strategic mindset.
