Healix is seeking a Head of Customer Experience to lead customer excellence initiatives across the business, driving service quality, advocacy and continuous improvement. Based in Esher/Bristol, this senior role manages Quality Assurance, Training, Complaints and CI, using customer insight and performance data to boost outcomes and growth.
You will develop leaders, shape the customer journey, ensure KPIs and SLAs are met, and embed a culture of accountability and customer-centricity in a
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