Senior Case Manager - Work From Home in Bristol

Job Description Are you a Registered Nurse or Allied Health Professional looking for a rewarding role where you can combine your clinical expertise with case management and member support? At Healix Health, we're looking for a Clinical Case Manager to join our experienced team, supporting members through their healthcare journeys while ensuring access to high-quality, clinically appropriate and cost-effective care. This is an opportunity to make a real difference by guiding individuals through treatment pathways, liaising with leading healthcare providers, and delivering exceptional customer outcomes. Working closely with members, families, clinicians, healthcare providers, clients and internal teams, you will manage a varied caseload and play a key role in delivering a first-class healthcare funding and case management service. As a Clinical Case Manager, you will: Manage your own caseload, taking a proactive and member-focused approach to case management. Liaise with healthcare providers, consultants and treating clinicians to coordinate appropriate treatment and care. Monitor treatment plans and progress, ensuring care remains clinically appropriate and aligned to members' needs. Support discharge planning and ongoing care arrangements. Review healthcare costs and treatment pathways to ensure value and effective financial oversight. Maintain accurate case records and documentation using our Case Management System. Provide support and guidance to members regarding healthcare claims and treatment options. Conduct Health Needs Assessments and provide wellbeing guidance, support and signposting where appropriate. Contribute to service development, process improvement initiatives and clinical training activities. Allied Health Professional with current HCPC registration and a minimum of two years' experience. Excellent communication and relationship-building abilities. Good IT skills, including Microsoft Office and digital case management systems. Experience within case management, healthcare funding or healthcare claims. Knowledge of private medical insurance and claims processes. Understanding of healthcare funding pathways and provider networks. You'll thrive in this role if you're clinically credible, commercially aware and passionate about helping people navigate complex healthcare journeys. You'll enjoy building relationships, solving problems and working collaboratively to deliver outstanding outcomes for members and clients alike. Case Management Experience Good understanding and previous experience of the private medical insurance industry and claims processing Company Culture But they chose Healix because they also need an organisation that’s personal enough to care. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities