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For Companies At a Glance
- Tasks: Support patients with expert nursing advice and manage emergency medical cases.
- Company: Join Healix, a leader in global healthcare assistance.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Make a real difference in patients' lives while working in a dynamic office setting.
- Qualifications: Registered Nurse with NMC pin and recent clinical experience.
- Other info: Opportunity for career growth in a diverse and collaborative workplace.
The predicted salary is between 42000 - 45000 £ per year.
We are seeking experienced nurses to join our team in a dynamic, diverse and fulfilling role. This offers a chance to transition from a clinical setting to a UK office‑based position while continuing to apply nursing expertise supporting patients who value nurse advice. The role involves flight nursing outside committed office work.
Position Overview
The role is part of the Medical Assistance team, providing an efficient, cost‑effective, clinically supportive patient service to Healix clients. Management of new and ongoing emergency medical assistance, claims, and repatriation cases with coordinators and the wider organisation. Provision of non‑diagnostic medical advice to policyholders and Medical Helpline clients. Clinical input to the OH team in the medical assessment of individuals pre‑deployment. Escalation point for expert nursing knowledge for patient, client, team member or overseas clinician. Provision of emergency airline employee health services. Check equipment on return from repatriations and air ambulances and ensure sufficient supplies.
Key Relationships
- Healix doctors
- Medical Assistance and Repatriation Coordinators
- Healix Government nursing team
- New Zealand nursing and repatriation coordinator teams
- Healix Security Services team
- airline employee health teams
- overseas medical teams
- airline medical clearance departments
- suppliers and other departments within the Healix group
About You
- Registered General Nurse with a current NMC pin.
- Ideally 4 years recent acute care nursing experience, including several years in a critical care area or similar (ICU/A&E/HDU/CCU/acute surgical nursing).
- Prior experience in clinical case management is advantageous.
- Exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint and databases.
- Broad travel health/cruise ship nursing experience, military nursing, public health/travel health nursing, humanitarian/NGO work possible.
- Demonstrates adeptness in identifying critical medical issues and escalating appropriately.
- Excel under pressure in fast‑paced environment with adaptability and empathy.
- Effective written and spoken English communication skills.
- Additional language proficiency is advantageous.
- Enjoys collaborative teamwork and professional business environment.
Required Criteria
- Hold a current NMC Pin and have a minimum of 3 years recent clinical experience at band 5 or above.
- Basic IT skills and excellent written and verbal communication.
- Ability to work within a team and directly with clients.
- Ability to work independently to plan and manage caseload.
Desired Criteria
- Experience working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience.
Working Hours & Flexibility
The role is full‑time, generally office based with occasional work from home. Shift patterns cover 8am to 10pm Monday to Friday, with additional flexibility for 24/7 global operations.
Contract Type
Full time
Salary
£42,000.00 to £45,000.00 per year
Closing Date
Friday 21st November, 2025
About the Company
Healix provides UK employee healthcare benefits, travel, medical and security assistance worldwide. We help people in difficult situations, from medical emergencies to conflict or natural disaster, by coordinating global health and security solutions.
Medical Desk / Repatriation Nurse Case Manager employer: Healix International
Contact Detail:
Healix International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Desk / Repatriation Nurse Case Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know someone at Healix. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your clinical knowledge and case management skills. We want you to showcase your expertise and how it aligns with Healix's mission of providing top-notch medical assistance.
✨Tip Number 3
Don’t forget to highlight your adaptability and teamwork skills during interviews. The role involves working closely with various teams, so showing that you can thrive in a collaborative environment is key!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows you're serious about joining the Healix team.
We think you need these skills to ace Medical Desk / Repatriation Nurse Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Medical Desk / Repatriation Nurse Case Manager role. Highlight your nursing expertise, especially in critical care and case management, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you an ideal candidate. Don’t forget to mention any relevant experience in emergency medical assistance or repatriation.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application showcases your written English skills. Keep it clear, concise, and professional – we want to see your ability to convey important information effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. We can’t wait to see your application!
How to prepare for a job interview at Healix International
✨Know Your Nursing Stuff
Make sure you brush up on your clinical knowledge, especially in areas like critical care and emergency nursing. Be ready to discuss specific cases you've managed and how your expertise can benefit Healix's Medical Assistance team.
✨Show Off Your Communication Skills
Since this role involves a lot of telephone interaction, practice your telephone etiquette. Think about how you can convey complex medical information clearly and empathetically, as you'll be providing non-diagnostic advice to clients.
✨Demonstrate Team Spirit
Prepare examples of how you've worked collaboratively in a team setting. Highlight your adaptability and how you’ve contributed to a positive team environment, as this role requires working closely with various teams within Healix.
✨Be Ready for Scenario Questions
Expect situational questions that test your ability to handle pressure and make quick decisions. Think of scenarios where you've had to escalate critical issues or manage a caseload independently, and be ready to share those experiences.