At a Glance
- Tasks: Manage complex travel and medical claims, ensuring fair outcomes and supporting continuous improvement.
- Company: Healix Group, a leader in global health and wellbeing services.
- Benefits: Meaningful work, professional development, and exposure to international cases.
- Other info: Build relationships with stakeholders and manage high-value, high-risk cases.
- Why this job: Make a real-world impact while working in a collaborative, expert-led environment.
- Qualifications: Experience in travel or medical insurance claims and strong decision-making skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Healix Group, Healix House, Esher Green
About Healix
At Healix, we safeguard people’s health and wellbeing worldwide by providing 24/7 travel risk management, medical assistance, and claims services.
Role Overview
Senior escalation point for complex travel and medical claims, ensuring fair and accurate outcomes.
Key Responsibilities
- Act as primary escalation point for complex and high‑value claims.
- Provide clear case direction, decision rationale, and reserving for challenging cases.
- Manage cases involving high‑risk scenarios, high‑cost regions, complex medical conditions and repatriations.
- Review and approve write‑offs and escalations with clear recommendations.
- Identify and pursue recovery opportunities.
- Ensure decisions align with policy terms, CIDRA, and regulatory expectations.
- Support complaint handling and resolution.
- Contribute to continuous improvement of claims processes.
- Build strong relationships with internal and external stakeholders.
- Share insights and expertise to support wider teams and business performance.
Qualifications
- Proven experience in travel or medical insurance claims.
- Experience managing complex, high‑value, high‑risk cases.
- Strong decision‑making skills under pressure.
- Ability to prioritise in time‑critical situations.
- Excellent stakeholder management across multiple teams and external partners.
- Experience in complaints handling and resolution.
- Knowledge of medical repatriations, cost containment, CIDRA and regulatory frameworks.
- Highly organised and capable of managing multiple priorities.
Benefits
- Work on meaningful, real‑world cases with global impact.
- Collaborative, expert‑led environment.
- Opportunities for professional development.
- Exposure to international cases and stakeholders.
Apply
To apply, submit your application before Friday, 26 June 2026.
Technical Claims Specialist - Travel & Medical Claims in Esher employer: Healix International
At Healix, we pride ourselves on being an exceptional employer, offering a collaborative and expert-led environment where employees can work on meaningful cases that have a global impact. Located in Esher Green, our team enjoys opportunities for professional development and exposure to international stakeholders, fostering a culture of continuous improvement and strong relationships. Join us to make a difference in safeguarding health and wellbeing worldwide while advancing your career in the travel and medical claims sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Specialist - Travel & Medical Claims in Esher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Healix and understanding their values. Be ready to discuss how your experience with complex claims aligns with their mission of safeguarding health and wellbeing.
✨Tip Number 3
Practice your decision-making skills under pressure. Think of scenarios where you had to make tough calls in high-stakes situations and be prepared to share those stories during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Healix team.
We think you need these skills to ace Technical Claims Specialist - Travel & Medical Claims in Esher
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Claims Specialist role. Highlight your experience in travel or medical insurance claims, especially with complex cases. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed high-value claims and resolved complaints effectively. Let us know why you’re excited about joining Healix!
Showcase Your Decision-Making Skills:In your application, emphasise your strong decision-making skills under pressure. We need someone who can handle time-critical situations, so share instances where you've successfully navigated challenging scenarios.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Healix!
How to prepare for a job interview at Healix International
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of travel and medical insurance claims. Be prepared to discuss specific cases you've handled, especially complex or high-value ones. This will show that you have the experience and expertise needed for the role.
✨Demonstrate Decision-Making Skills
Since this role involves making tough decisions under pressure, think of examples where you've had to make quick yet informed choices. Highlight how you approached these situations and the outcomes, as this will showcase your ability to handle high-stakes scenarios.
✨Build Rapport with Stakeholders
The job requires strong stakeholder management, so be ready to talk about how you've built relationships in previous roles. Share specific instances where your communication skills helped resolve issues or improve processes, as this will demonstrate your collaborative approach.
✨Stay Organised and Prioritise
With multiple priorities at play, it's crucial to show that you can manage your time effectively. Prepare to discuss your organisational strategies and how you've successfully prioritised tasks in past roles, especially in time-critical situations.
