At a Glance
- Tasks: Lead the assistance team, providing top-notch support and solutions for travel and medical requests.
- Company: Join Healix Group, a leader in international medical assistance with a supportive culture.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Dynamic work environment with flexible shifts and potential for career advancement.
- Why this job: Make a real difference by helping people during their travel emergencies.
- Qualifications: 12 months experience in a similar role and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting a Senior Assistance Coordinator to join our International Medical Assistance team based in Esher, UK. Reporting to the Team Leader, the Senior Coordinator will be responsible for providing proactive, professional and timely responses to requests for travel and medical assistance by delivering cost‑effective and customer‑focused solutions. The role includes first line support, serving as a point of escalation, taking ownership of escalated issues, notifying management of potential problems, and deputising for the Team Leader in their absence.
Location: Healix Group, Healix House, Esher Green, Esher, UK.
Key Activities / Main Duties:
- Provide first‑line support and guidance to the assistance team.
- Act as shift lead and deputise in the absence of the Team Leader as required.
- Handle all calls promptly, courteously and professionally with empathy and a customer focus.
- Create case files with accurate information and oversee full case closure.
- Provide advice to customers and assist them through the insurance claim process.
- Confirm claim eligibility and ensure accurate data capture.
- Notify client/claim handler/underwriter of all applicable cases.
- Ensure accurate reserves and costs are added to all case files.
- Obtain information from third parties to expedite claims assessment.
- Communicate with all parties regularly and monitor case progression.
- Allocate written correspondence to case files, escalating urgent or important correspondence to senior colleagues.
Qualifications:
- Minimum of 12 months experience in an Assistance Coordinator or similar role.
- Excellent written and verbal communication skills.
- Good geographical knowledge.
- Experience within the travel insurance arena is an advantage.
- Positive, can‑do attitude and ability to work calmly under pressure.
- Ability to build positive relationships with team, managers, clients and peers.
- Responsive and empathetic to the needs of others.
- Additional foreign language skills are an advantage.
Required Criteria:
- Excellent written and verbal communication skills.
- Teamwork.
- Good geographical knowledge.
- Availability for early, middle and late shifts, Monday to Sunday, including bank holidays.
- Native standard English language skills.
- Ability to commute to the Esher office.
Desired Criteria:
- Additional foreign languages.
- Experience within the travel insurance business.
Contract Type: Full‑time.
Salary: Based on experience.
Closing Date: Friday 9th January 2026.
Senior Assistance Coordinator in Esher employer: Healix International
At Healix Group, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Esher, UK. Our team-oriented culture fosters professional growth and development, ensuring that employees are equipped with the skills needed to excel in their roles. With a focus on delivering meaningful assistance to our clients, we provide comprehensive training and opportunities for advancement, making Healix a rewarding place to build your career in the medical assistance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Assistance Coordinator in Esher
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel insurance and medical assistance sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Assistance Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and case management. We suggest role-playing with a friend or using mock interview tools to boost your confidence and ensure you shine when it counts!
✨Tip Number 3
Showcase your geographical knowledge and empathy during interviews. We want to see how you can relate to clients' needs, especially in stressful situations. Share examples from your past experiences that highlight your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Senior Assistance Coordinator in Esher
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Assistance Coordinator role. Highlight your experience in assistance coordination and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your customer focus and problem-solving skills. We love a good story!
Show Off Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly. We appreciate a well-structured application that reflects your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Healix International
✨Know Your Stuff
Make sure you brush up on your knowledge of travel insurance and medical assistance. Familiarise yourself with common scenarios and solutions that the team deals with. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Empathy
As a Senior Assistance Coordinator, you'll need to handle sensitive situations. Think of times when you've shown empathy towards customers or colleagues. Be ready to share these experiences during the interview to highlight your ability to connect with others.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges faced in the role, and the company culture. This shows you're not just interested in the job, but also in how you can fit into their environment.
