Medical Case Manager - 9m FTC - Maternity Cover in Esher

We are recruiting an experienced nurse to join our Government team in a dynamic, diverse and fulfilling role for a Fixed Term Maternity Leave contract. Our Nurse-led team includes doctors, coordinators and administrators who look after overseas-based government employees and their families from a medical perspective. This role presents an exceptional chance for nurses to transition from a clinical setting to a UK office-based position, all while continuing to apply their invaluable nursing expertise.

Key Benefits

• Office-based work while maintaining patient contact using telephone and technology.
• Flexible working day shift patterns.
• Healix academy support providing opportunities for personal development and qualifications (e.g. ILM5 management, leadership, clinical pathway streamlining, risk management).
• Repatriation flight work.
• Company benefits (e.g. pension, EAP, life insurance, wellbeing).

Responsibilities

• Conduct routine medical case management activities with a focus on patient well-being and satisfaction.
• Offer medical advice and recommendations to patients and clients through direct communication channels, regardless of their geographical location.
• Liaise with international medical professionals to obtain crucial medical information, coordinate treatment, and make recommendations for care changes or upgrades.
• Assess and evaluate medical reports and write referrals to ensure appropriate action is taken to support patients and to ensure their employer/insurer fulfills their duty of care.
• Evaluate medical standards of care at the patient’s location against international standards and advise on fitness to fly.
• Conduct pre-travel screening assessments and provide pre-travel overseas medical planning advice.
• Work collaboratively within own competency to provide advice to non-medical staff, and consult with our in-house doctors to make a clear safe medical plan for patients.
• Arrange medical evacuations and repatriations via commercial carriers with medical escorts or by air ambulance.
• Opportunity to act as a medical escort on international repatriations.
• Involvement in internal quality-improvement projects.

About You / Qualifications

• Registered General Nurse, with a current NMC pin.
• Prior experience in clinical case management is advantageous.
• Exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint, and databases.
• Experience in one or more of the following areas: Primary Care / General Medical / Surgical Nursing – adult and/or paediatric; Acute Care (ICU/ED/AAU); Cruise Ship Nursing; Military Nursing; Public Health/Travel Health Nursing; Humanitarian/NGO work.
• Diligently identifies critical medical issues and promptly escalates them for appropriate case management.
• Excels under pressure in a fast-paced environment, displaying adaptability and empathy.
• Communicates effectively in written and spoken English, exhibiting strong communication skills.
• Proficiency in additional language(s) is advantageous.
• Enjoys working in a collaborative team in a professional business environment, making clear plans both short and long term for patients.
• Looking for a new challenge using your nursing experience to problem solve for patients who might be anywhere in the world.

Required Criteria

• Hold a current NMC Pin and have been working at band 5 or above with a minimum of 3 years recent clinical experience.
• Basic IT skills along with excellent written and verbal communication skills.
• Ability to work within a team environment as well as directly with clients.
• Ability to work independently to plan and manage caseload.

Desired Criteria

• Experience working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.

Contract and Compensation

• Contract type: Full-time.
• Salary: From £42,000.00 Yearly to £44,000.00 Yearly.
• Closing Date: Tuesday 30th June 2026.