At a Glance
- Tasks: Coordinate international medical assistance and provide support in diverse situations.
- Company: Join Healix Group, a leader in global medical assistance.
- Benefits: Competitive salary, hybrid working options, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 27000 £ per year.
We are recruiting travel and medical Assistance Coordinators to join our International Medical Assistance team based in Esher, UK. In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives.
As an Assistance Coordinator, you will provide excellent customer service as part of a fast‑paced, diverse team. You will support and advise our customers who require assistance for medical situations worldwide, ensuring members receive the medically necessary care, guiding them through appropriate processes and, in liaison with a range of professionals, putting care plans in place which may include arranging local treatment, facilitating air ambulances or commercial flights with qualified medical escorts when necessary. Healix International provides 24/7/365 assistance; the UK team offers service from 7 am to 10 pm, Monday to Sunday, and a New Zealand team covers overnight service. Once fully trained, there is an opportunity for hybrid working.
What We Are Looking For:
- Excellent written and verbal communication skills
- Someone passionate about providing good customer service, adaptable and empathetic
- A resourceful problem solver who can work under pressure
- Good geographical knowledge
- Additional languages an advantage, but not necessary
- Knowledge and experience in the travel insurance arena an advantage
- Ability to build relationships quickly, responding respectfully and positively to members’ needs
Required Criteria:
- Excellent written and verbal communication skills
- Teamwork
- Good geographical knowledge
- Early, middle and late shifts, Monday to Sunday, including Bank Holidays
- English language, both verbal and written, to a native standard
- Ability to commute to the Esher office
Desired Criteria:
- Additional foreign languages
- Experience of working within the travel insurance business
Contract Type: Full time
Salary: Starting from £27,000.00 Yearly
International Medical Assistance Coordinator in Esher employer: Healix International
Healix Group is an exceptional employer, offering a dynamic and supportive work environment in Esher, UK, where you can make a real difference in people's lives as an International Medical Assistance Coordinator. With a strong focus on employee growth, the company provides comprehensive training and opportunities for hybrid working, fostering a culture of teamwork and adaptability. Join us to be part of a diverse team that values excellent customer service and empowers you to thrive in a fast-paced, impactful role.
StudySmarter Expert Advice🤫
We think this is how you could land International Medical Assistance Coordinator in Esher
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Healix International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Healix International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Medical Assistance Coordinator in Esher
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Healix International:Your cover letter is your chance to shine! Tell us why you want to work at Healix International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Healix International!
How to prepare for a job interview at Healix International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
