At a Glance
- Tasks: Provide vital customer support for medical emergencies worldwide, making a real difference in people's lives.
- Company: Healix Group, a leader in global medical assistance with a caring culture.
- Benefits: Competitive salary, healthcare benefits, flexible shifts, and opportunities for hybrid working.
- Other info: Exciting career growth in a supportive environment that values initiative and teamwork.
- Why this job: Join a dynamic team and help people in need while developing your skills.
- Qualifications: Strong communication skills, empathy, and problem-solving abilities are essential.
The predicted salary is between 40500 - 49500 £ per year.
Location: Healix Group, Healix House, Esher Green
We are recruiting International Customer Service Coordinators to join our Medical Assistance Team based in Esher, Surrey, UK. If you are looking for a customer service role with a difference, and are able to start on Monday the 24th of August, then we would love to hear from you.
In this role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives.
Healix International provides medical and travel assistance 24/7 365 with our UK team providing service from 7am to 10pm, Monday to Sunday and our New Zealand team providing the service overnight. Once fully trained there is an opportunity for hybrid working and we are open to accommodating flexible shift patterns.
What We Are Looking For
- Excellent written and verbal communication skills
- Someone who is passionate about providing good customer service, adaptable and has an empathetic attitude
- A resourceful problem solver who can work under pressure
- Good geographical knowledge
- Additional languages are an advantage, particularly French, Italian or Spanish
- Knowledge and experience of working within the travel insurance arena is an advantage
- Ability to build relationships quickly, responding respectfully and positively to members’ needs
If you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manage their time effectively, then we would love to hear from you.
About The Role
As a Coordinator - Assistance, you will be providing excellent customer service as part of a fast-paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world. We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals, put care plans in place which may include arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary.
About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens, supported by technology designed to help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Company Culture
We focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills.
As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Required Criteria
- Excellent written and verbal communication skills
- Teamwork
- Good geographical knowledge
- Early, middle and late shifts, Monday to Sunday, including Bank Holidays
- English language, both verbal and written, to a native standard
- Ability to commute to the Esher office
Desired Criteria
- Additional foreign languages
- Experience of working within the travel insurance business
Closing Date: Thursday 20th August, 2026
Contract Type: full-time
Salary: £28,000.00 Yearly
International Customer Service Coordinator - Immediate Start in Esher employer: Healix International
Healix Group is an exceptional employer, offering a dynamic and supportive work environment in Esher, UK, where you can make a real difference in people's lives as an International Medical Assistance Coordinator. With a strong focus on employee growth, the company provides comprehensive training and opportunities for hybrid working, fostering a culture of teamwork and adaptability. Join us to be part of a diverse team that values excellent customer service and empowers you to thrive in a fast-paced, impactful role.
StudySmarter Expert Advice🤫
We think this is how you could land International Customer Service Coordinator - Immediate Start in Esher
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Healix International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Healix International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Customer Service Coordinator - Immediate Start in Esher
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Healix International:Your cover letter is your chance to shine! Tell us why you want to work at Healix International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Healix International!
How to prepare for a job interview at Healix International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
