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For Companies At a Glance
- Tasks: Provide 24/7 medical and travel assistance to customers worldwide.
- Company: Join Healix Group, a leader in medical assistance services.
- Benefits: Enjoy hybrid working, flexible shifts, and a supportive team.
- Why this job: Make a real difference by helping people in medical emergencies.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 16200 - 19800 £ per year.
Healix Group is recruiting an International Customer Service Coordinator (Assistant Coordinator) to join our Medical Assistance Team based in Esher, Surrey, UK. This role will provide 24/7 medical and travel assistance to customers worldwide, arranging local treatment, air ambulances, and commercial flights with qualified medical escorts.
About The Role
As an Assistance Coordinator, you will deliver excellent customer service in a fast‑paced, diverse team. You will support customers in medical emergencies anywhere in the world, guiding them through appropriate processes and coordinating care plans, including local treatment arrangements and air or commercial flight facilitation.
What We Are Looking For
- Excellent written and verbal communication skills.
- Passionate about customer service, adaptable and empathetic.
- Resourceful problem solver who can work under pressure.
- Good geographical knowledge.
- Additional languages (French, Italian or Spanish) are an advantage.
- Knowledge and experience of working within the travel insurance arena is an advantage.
- Ability to build relationships quickly, responding respectfully and positively to members’ needs.
Required Criteria
- Teamwork.
- Good geographical knowledge.
- Early, middle and late shifts, Monday to Sunday, including Bank Holidays.
- English language, both verbal and written, to a native standard.
- Ability to commute to the Esher office.
Desired Criteria
- Additional foreign languages.
- Experience of working within the travel insurance business.
Benefits
Hybrid working possibility, flexible shift patterns, and a supportive team environment.
Contract Type
Full‑time.
Salary
Starting from £27,000.00 Yearly.
Closing Date
Friday 17th October 2025.
Location: Healix Group, Healix House, Esher Green, Esher, Surrey, UK.
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Customer Service Agent employer: Healix International
Contact Detail:
Healix International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Research Healix Group and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Healix Group.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application reflects that. Use clear, concise language and avoid jargon. We want to see how you can express yourself effectively!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your customer service experience and problem-solving skills. We love seeing how you connect your background to what we’re looking for.
Highlight Your Passion for Customer Service: Let us know why you’re passionate about helping others! Share specific examples of how you've gone above and beyond in previous roles. This will show us that you’re not just looking for a job, but you genuinely care about providing great service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Healix International
✨Know Your Stuff
Before the interview, make sure you understand Healix Group's services and the role of an International Customer Service Coordinator. Familiarise yourself with medical assistance processes and travel logistics, as this will show your genuine interest and preparedness.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to handle customer queries with empathy and clarity.
✨Be a Problem Solver
Think of specific instances where you've successfully resolved issues or helped customers in challenging situations. Highlight your resourcefulness and adaptability, as these traits are crucial for coordinating care plans and assisting customers during emergencies.
✨Cultural Awareness and Language Skills
If you speak any additional languages like French, Italian, or Spanish, be sure to mention them! Also, brush up on geographical knowledge relevant to the role. This will not only set you apart but also show that you're ready to assist a diverse clientele.