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- Tasks: Provide vital support in medical emergencies worldwide, making a real difference every day.
- Company: Join Healix International, a leader in global medical assistance with a caring culture.
- Benefits: Starting salary of £25,000, healthcare benefits, and opportunities for hybrid working.
- Why this job: Be part of a dynamic team that helps people in need, no two days are the same!
- Qualifications: Strong communication skills, adaptability, and a passion for customer service.
- Other info: Exciting career growth opportunities in a supportive and innovative environment.
The predicted salary is between 25000 - 35000 £ per year.
We are recruiting travel and medical Assistance Coordinators to join our International Medical Assistance team based in Esher, UK.
In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives.
If you are looking for an exciting role, where you will be making a difference every day, then please read on.
About The Role
As an Assistance Coordinator, you will be providing excellent customer service as part of a fast-paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world. We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals put care plans in place which may include; arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary.
Healix International provides medical and travel assistance 24/7 365 with our UK team providing service from 7am and 10pm, Monday to Sunday and our New Zealand providing the service overnight. Once fully trained there is an opportunity for hybrid working.
What We Are Looking For
- Excellent written and verbal communication skills
- Someone who is passionate about providing good customer service, someone who is adaptable and has an empathetic attitude
- A resourceful problem solver who can work under pressure
- Good geographical knowledge
- Additional languages are an advantage, but not necessary
- Knowledge and experience of working within the travel insurance arena is an advantage
- Ability to build relationships quickly, responding respectfully and positively to members’ needs
Skills Needed
We want someone who is a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manages their time effectively.
About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
Required Criteria
- Excellent written and verbal communication skills
- Team work
- Good geographical knowledge
- Early, middle and late shifts, Monday to Sunday, including Bank Holidays
- English language, both verbal and written, to a native standard
- Ability to commute to the Esher office
Desired Criteria
- Additional foreign languages
- Experience of working within the travel insurance business
Closing Date: Friday 10th October, 2025
Contract Type: fulltime
Salary: Starting from £25,000.00 Yearly
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Assistant Coordinator employer: Healix International
Contact Detail:
Healix International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Coordinator
✨Tip Number 1
Get to know the company inside out! Research Healix International and understand their mission, values, and the kind of situations they handle. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with people in need, being able to convey empathy and clarity is key. Role-play scenarios with friends or family to get comfortable with responding to various situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team.
We think you need these skills to ace Assistant Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent written and verbal communication is key for the Assistant Coordinator role, make sure your application reflects this. Use clear, concise language and avoid jargon. We want to see how you can express yourself effectively!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the job description. We love seeing candidates who take the initiative to connect their background with our needs.
Share Your Passion for Customer Service: We’re looking for someone who’s genuinely passionate about helping others. In your application, share examples of how you've provided excellent customer service in the past. This will show us that you understand the importance of empathy in our line of work.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep track of all applications and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Healix International
✨Know Your Stuff
Familiarise yourself with the role of an Assistance Coordinator. Understand the types of medical situations you might encounter and how to provide support. Research the company’s values and mission, especially their focus on customer care and problem-solving.
✨Show Empathy
During the interview, demonstrate your ability to empathise with customers in distressing situations. Share examples from your past experiences where you’ve provided excellent customer service or resolved conflicts, highlighting your adaptability and resourcefulness.
✨Brush Up on Geography
Since geographical knowledge is key for this role, be prepared to discuss different regions and any relevant travel experience you have. This will show that you can think on your feet and understand the global context of the job.
✨Practice Communication Skills
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your skills and experiences in a way that reflects the company’s emphasis on effective communication.