At a Glance
- Tasks: Lead a global team to ensure top-notch client interactions and case management.
- Company: Healix, a leader in medical assistance with a commitment to quality service.
- Benefits: Competitive salary up to £66,000, plus opportunities for professional growth.
- Other info: Join a fast-paced environment with a focus on continuous improvement.
- Why this job: Make a real difference in critical situations while leading a dynamic team.
- Qualifications: Experience in front-line operations and a background in medical assistance required.
The predicted salary is between 66000 - 66000 € per year.
Location: Esher
Salary: Up to £66,000 (Based on Experience)
We’re introducing a new and critical role at Healix: Front Line Desk Manager, responsible for leading the global delivery of our 24/7 Front Line Desk operations. This role sits at the very start of the case lifecycle—ensuring every client interaction is handled with speed, accuracy and clinical/operational integrity. You’ll oversee the consistent delivery of high-quality case intake, triage, risk and eligibility assessment, enabling safe, seamless progression across our global assistance network. You’ll combine hands-on leadership of the UK team with broader responsibility for setting standards, driving performance and embedding consistency across international hubs.
What we’re looking for:
- Experience leading front-line or contact centre operations in a 24/7, high-volume environment
- Background in medical assistance or other time-critical, complex service environments
- Proven ability to manage team performance and deliver against SLAs/KPIs at scale
- Experience in case intake, triage and operational governance frameworks
Technical expertise:
- Strong understanding of case lifecycle management, including triage, risk assessment and escalation
- Knowledge of operational governance, quality assurance and audit requirements
- Experience driving continuous improvement and service standardisation
Front Line Desk Manager in Surrey employer: Healix Health
At Healix, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Front Line Desk Manager in Esher, you will benefit from competitive remuneration, comprehensive training, and ample opportunities for professional growth within a supportive environment dedicated to delivering high-quality medical assistance services globally.
StudySmarter Expert Advice🤫
We think this is how you could land Front Line Desk Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to front-line management and case lifecycle. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've driven performance and improved service standards in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Front Line Desk Manager in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Front Line Desk Manager role. Highlight your experience in leading front-line operations and managing team performance, as these are key aspects of the job. We want to see how your background aligns with our needs!
Showcase Relevant Experience:When writing your application, focus on your experience in medical assistance or similar environments. Share specific examples of how you've handled case intake and triage, as this will demonstrate your understanding of the role's requirements.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your skills and achievements without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Healix!
How to prepare for a job interview at Healix Health
✨Know Your Stuff
Make sure you brush up on your knowledge of case lifecycle management, triage processes, and operational governance. Being able to discuss these topics confidently will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team in a high-pressure environment. Highlight how you managed performance and met SLAs/KPIs, as this is crucial for the Front Line Desk Manager position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve had to tackle complex service challenges. Be ready to explain your thought process and the steps you took to ensure a seamless client experience, as this will resonate well with their focus on operational integrity.
✨Ask Insightful Questions
Prepare thoughtful questions about Healix’s operations and their approach to continuous improvement. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
