Healix Health in Bristol is seeking a Head of Customer Experience to lead the teams responsible for shaping every stage of the customer journey. You will own Quality Assurance, Training and Development, Complaints and Continuous Improvement, using customer insight and performance data to drive service excellence and better outcomes.
Reporting to the Operations Director, you will build high-performing teams, manage key KPIs and SLAs, and spearhead customer-centric change initiatives in a
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Head of Customer Experience & Service Excellence employer: Healix Health
Healix Health in Esher is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as 25 days of annual leave, a pension scheme, and life assurance, employees are encouraged to thrive both personally and professionally in a dynamic environment focused on risk management and compliance.
