At a Glance
- Tasks: Manage complex travel and medical claims, ensuring fair outcomes and expert decision-making.
- Company: Healix, a global leader in health and wellbeing services.
- Benefits: Competitive salary, health insurance, career development, and wellness programmes.
- Other info: Dynamic role with opportunities for growth and international exposure.
- Why this job: Make a real-world impact while working on high-stakes cases with a collaborative team.
- Qualifications: Experience in travel insurance claims and strong decision-making skills under pressure.
The predicted salary is between 40000 - 50000 £ per year.
About Healix
At Healix, we safeguard people’s health and wellbeing worldwide. We provide 24/7 travel risk management, medical assistance, and claims services—supporting clients in complex, often critical situations across the globe.
The Role
As a Technical Claims Specialist, you will act as a senior escalation point for complex travel and medical claims—providing expert judgement, clear case direction, and ensuring fair, accurate outcomes. This is a highly collaborative role where you’ll work closely with medical teams, operations, insurers, and external partners, helping to shape decisions on some of the most sensitive and high‑impact cases.
What We’re Looking For
- Proven experience in travel insurance claims and/or medical assistance claims
- Experience managing complex, high-value, and high‑risk cases
- Strong understanding of medical repatriations and cost containment
- Strong understanding of claims governance and regulatory requirements (e.g., CIDRA)
- Ability to make sound decisions under pressure
- Confident stakeholder management across multiple teams and external partners
- Experience in complaints handling and resolution
- Highly organised with the ability to prioritise in time‑critical situations
Our Values
- Put people first – we prioritise wellbeing and care
- Think independently – we use expertise and judgement to make the right decisions
- Earn trust – we act with integrity, transparency, and reliability
Why Join Us?
- Work on meaningful, real‑world cases with global impact
- Be part of a collaborative, expert‑led environment
- Opportunity to develop and grow within a specialist function
- Exposure to international cases and stakeholders
Key Responsibilities
- Act as the primary escalation point for complex and high‑value claims
- Provide clear case direction, decision rationale, and reserving for challenging cases
- Manage cases involving high‑risk scenarios (e.g., RTAs, adventure activities, vulnerable customers)
- Manage cases in high‑cost regions (e.g., USA and other global locations)
- Manage complex medical conditions and repatriations
- Review and approve write‑offs and escalations with clear recommendations
- Identify and pursue recovery opportunities
- Ensure decisions align with policy terms, CIDRA, and regulatory expectations
- Support complaint handling and resolution
- Contribute to continuous improvement of claims processes
- Build strong relationships with internal and external stakeholders
- Share insights and expertise to support wider teams and business performance
Important Information
Location: Healix International - Esher, Healix Group, Healix House, Esher Green, Esher, England, Surrey, KT10 8AB
Industry: Consultancy
Job Type: Full time
Salary: Based on Experience
Our benefits
- Commitment to career development
- Health insurance
- Vacation, paid time off
- Retirement plan and/or pension
- Office perks
- Employee development programs
- Employee discounts
- Gym membership or wellness programs
- Opportunity to travel
- Casual dress
- Cycle to work
- Free work laptop
- Referral bonus
- Open office
- Competitive salary
- Life insurance
- Employee assistance scheme
- Wellbeing scheme
- Social opportunities
- Progression opportunities
Technical Claims Specialist - Travel & Medical Claims in Esher employer: Healix Health
At Healix, we pride ourselves on being an exceptional employer, offering a collaborative and expert-led environment where you can make a real impact on global health and wellbeing. Our commitment to employee development is reflected in our comprehensive benefits package, including health insurance, career progression opportunities, and wellness programmes, all designed to support your growth and work-life balance. Join us in Esher, where you'll work on meaningful cases alongside dedicated professionals, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Specialist - Travel & Medical Claims in Esher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Healix or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for interviews by practising common questions related to travel and medical claims. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and decision-making skills.
✨Tip Number 3
Showcase your expertise! During interviews, be ready to discuss specific cases you've managed, especially high-risk scenarios. This will demonstrate your ability to handle complex situations and make sound decisions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Healix.
We think you need these skills to ace Technical Claims Specialist - Travel & Medical Claims in Esher
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Claims Specialist role. Highlight your experience in travel and medical claims, especially any complex cases you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of claims governance and regulatory requirements.
Showcase Your Decision-Making Skills:In your application, give examples of how you've made sound decisions under pressure. We value independent thinking, so share instances where your judgement led to positive outcomes in high-risk scenarios.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Healix Health
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of travel and medical claims, especially the complexities involved in high-value cases. Be ready to discuss specific examples from your experience that demonstrate your understanding of claims governance and regulatory requirements like CIDRA.
✨Showcase Your Decision-Making Skills
Prepare to share instances where you've had to make tough decisions under pressure. Highlight how you approached these situations, the rationale behind your decisions, and the outcomes. This will show your ability to handle high-risk scenarios effectively.
✨Build Rapport with Stakeholders
Since this role involves collaboration with various teams and external partners, think about how you can demonstrate your stakeholder management skills. Share examples of how you've successfully built relationships and resolved conflicts in previous roles.
✨Emphasise Continuous Improvement
Be ready to discuss how you've contributed to improving processes in your past positions. Whether it's streamlining claims handling or enhancing customer satisfaction, showing a proactive approach to continuous improvement aligns well with Healix's values.
