At a Glance
- Tasks: Provide vital support to customers facing medical emergencies worldwide.
- Company: Join Healix International, a leader in medical assistance with a supportive team culture.
- Benefits: Enjoy competitive salary, health insurance, flexible shifts, and career development opportunities.
- Other info: Opportunities for hybrid work and progression in a diverse team.
- Why this job: Make a real difference in people's lives while working in a dynamic, fast-paced environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer service.
The predicted salary is between 27000 - 27000 £ per year.
Location: Healix International - Esher, Healix Group, Healix House, Esher Green, Esher, England, Surrey, KT10 8AB
Salary: Starting from £27,000.00 Yearly
We are recruiting International Customer Service Coordinators to join our Medical Assistance Team based in Esher, Surrey, UK. In this role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives. Healix International provides medical and travel assistance 24/7 365 with our UK team providing service from 7am to 10pm, Monday to Sunday and our New Zealand team providing the service overnight. Once fully trained there is an opportunity for hybrid working and we are open to accommodating flexible shift patterns.
What we are looking for:
- Excellent written and verbal communication skills
- Someone who is passionate about providing good customer service, adaptable and has an empathetic attitude
- A resourceful problem solver who can work under pressure
- Good geographical knowledge
- Additional languages are an advantage, particularly French, Italian or Spanish
- Knowledge and experience of working within the travel insurance arena is an advantage
- Ability to build relationships quickly, responding respectfully and positively to members’ needs
If you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manage their time effectively, then we would love to hear from you.
What you’ll be doing:
As a Coordinator - Assistance, your role will involve providing excellent customer service as part of a fast‑paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world. We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals, put care plans in place which may include arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary.
Required criteria:
- Excellent written and verbal communication skills
- Teamwork
- Good geographical knowledge
- Early, middle and late shifts, Monday to Sunday, including Bank Holidays
- English language, both verbal and written, to a native standard
- Ability to commute to the Esher office
Our benefits:
- Commitment to career development
- Health insurance
- Vacation, Paid time off
- Retirement plan and/or pension
- Office perks
- Employee development programs
- Employee discounts
- Gym membership or wellness programs
- Opportunity to travel
- Casual dress
- Cycle to work
- Free work laptop
- Referral bonus
- Open office
- Competitive salary
- Life insurance
- Employee Assistance Scheme
- Wellbeing Scheme
- Social Opportunities
- Progression opportunities
We are an equal opportunities employer. We talk to them, support them, and make sure they get the help they need.
International Customer Service Coordinator in Esher employer: Healix Health
Healix International is an exceptional employer located in the picturesque town of Esher, Surrey, offering a dynamic work environment where no two days are the same. With a strong commitment to employee development, flexible working arrangements, and a comprehensive benefits package including health insurance and wellness programs, we empower our team to make a meaningful impact on people's lives globally. Join us to be part of a supportive culture that values teamwork, adaptability, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land International Customer Service Coordinator in Esher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you’ve handled tough situations in the past. We love hearing about real-life experiences that demonstrate your adaptability!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace International Customer Service Coordinator in Esher
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about excellent written and verbal communication, make sure your application reflects that. Use clear, concise language and don't shy away from showcasing your ability to connect with people.
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant customer service experience or geographical knowledge that makes you a great fit for the role.
Be Yourself:We want to see the real you! Let your personality shine through in your application. If you're adaptable and empathetic, share examples of how you've demonstrated these traits in past roles.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Healix Health
✨Know Your Stuff
Familiarise yourself with Healix International and their services. Understand the role of an International Customer Service Coordinator and be ready to discuss how your skills align with their needs, especially in handling medical emergencies across different countries.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations or when dealing with diverse customers.
✨Demonstrate Empathy and Problem-Solving
Think of scenarios where you had to show empathy and solve problems under pressure. Be ready to share these experiences during the interview, as they will highlight your ability to handle sensitive situations with care and professionalism.
✨Brush Up on Geography
Given the global nature of the role, having a good geographical knowledge is essential. Review maps and current events related to the regions you might be dealing with, so you can confidently discuss them if they come up in conversation.
