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- Tasks: Assist members with their healthcare needs and coordinate treatment plans.
- Company: Healix Group, a leader in private medical assistance.
- Benefits: Competitive salary, supportive team culture, and excellent development opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service skills and good command of English required.
- Other info: Dynamic environment with a focus on personal care and problem-solving.
The predicted salary is between 27000 - 28000 £ per year.
Location: Healix Group, Healix House, Esher Green
Are you looking for a rewarding career in the private medical industry? Do you have excellent customer service skills and a passion for helping people? If so, you might be the perfect fit for our Member Advisor role!
As a Member Advisor you will be responsible for:
- Coordinating member treatment plans
- Liaising with all members of the healthcare team and the member
- Ensuring that the member receives appropriate medical information and access to required medical services
This is a role where good customer service skills are key, and you are not required to have any medical qualifications.
Person Specification
- Deliver great customer service
- Strong command of the English language, both verbal and written
- Decision making skills and ability to use own initiative
- A diplomatic open style and approach, with excellent verbal and written communication
- A high degree of accuracy and attention to detail
- Ability to work well under pressure
- Work well both independently and as part of a team
- Good problem solving and analytical skills
- Good commercial awareness with the ability to make decisions with the "bigger picture" in mind
- Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome
- An overall external awareness of new technology or development within the industry
- A good understanding and previous experience of the private medical insurance industry and claims processing would be an advantage
About the role
- Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims
- Obtaining medical evidence from providers to substantiate claims decision/treatment
- Dealing with queries in relation to clinical treatment or pre‑authorisation requests
- Arranging care with the appropriate medical team/facility
- Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members
- Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients
- Ensuring all documents are correctly and accurately allocated on Case Management System
- Assisting the Case Managers with high cost claims where required
About the company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re coordinators and problem‑solvers: experts at navigating the global health and security landscape.
Our teams of doctors, nurses, travel and medical coordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed to help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect.
Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people. Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world‑class skills.
As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Required Criteria
- Do you have Customer Service Experience?
- Do you have a good command of the English language?
Desired Criteria
- Do you have medical claims handling experience?
Closing Date Sunday 15th February, 2026
Contract Type Fulltime
Salary From £27,000.00 Yearly to £28,000.00 Yearly
Customer Service Advisor in Esher employer: Healix Health
Contact Detail:
Healix Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Esher
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Healix Group. Understand their mission and values, and think about how your customer service skills can align with their goal of helping people in tough situations.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common customer service scenarios with a friend. This will help you feel more confident when discussing how you can provide top-notch support to members.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Think about times when you had to make quick decisions or adapt to unexpected situations – these stories will impress the interviewers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our team at Healix. Plus, it makes it easier for us to keep track of your application and get back to you quickly!
We think you need these skills to ace Customer Service Advisor in Esher
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped others and resolved issues, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your skills align with the job description, especially your ability to work under pressure and make decisions. This shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Healix Health
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you successfully resolved issues or helped customers. This will show that you understand the importance of great service, which is key for the Member Advisor role.
✨Familiarise Yourself with the Medical Insurance Industry
Even if you don’t have medical qualifications, having a basic understanding of private medical insurance and claims processing can set you apart. Research common terms and processes in the industry so you can speak confidently about them during the interview.
✨Practice Your Communication Skills
Since excellent verbal and written communication is crucial, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey information and respond to questions.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you used your initiative to solve problems. Think of scenarios where you had to make decisions under pressure, as this will demonstrate your ability to handle the challenges that come with the role.
