Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a high-performing customer service team while ensuring smooth operations.
- Company: Join Healix, a dynamic company dedicated to helping people in challenging situations.
- Benefits: Enjoy competitive salary, healthcare benefits, and excellent career development opportunities.
- Why this job: Make a real difference by supporting individuals in need and leading a passionate team.
- Qualifications: 1.5 years of experience in customer service and team leadership required.
- Other info: Be part of a supportive culture that values initiative and personal care.
The predicted salary is between 33000 - 46200 ÂŁ per year.
Location: Three Temple Quay, Temple Back East
We have an exciting opportunity for an experienced Customer Service Team Leader to join our Member Advisor team based in Bristol. As a Team Lead, you will be responsible for overseeing a team of member advisors, ensuring smooth day-to-day operations, fostering collaboration, and delivering high-quality outcomes. You’ll act as a mentor, motivator, and strategic thinker—bridging the gap between team execution and organizational goals.
What You Will Be Doing
- Lead, coach, and develop a high-performing team
- Set clear goals and monitor team performance
- Collaborate with cross-functional departments to align on priorities
- Identify process improvements and implement best practices
- Handle conflict resolution and support team morale
- Report on key metrics and progress to senior management
About The Role
We are looking for the following skills and background:
- Good problem solving and analytical skills
- Good commercial awareness with the ability to make decisions with the “bigger picture” in mind
- Ability to identify when it becomes appropriate to escalate a problem
- Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome
- Strong diplomatic communicator at all levels; verbally and written to build and maintain internal and external relationships
- Able to demonstrate critical independent thinking and the ability to multi-task in situations where the outcome is time sensitive
- Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate
We are ideally looking for candidates with at least 1.5 years of experience in Claims Handling skills and having coached and/or managed a team before.
About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed to help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Required Criteria
- Ability to motivate the team
- Experience in leading a team in a Customer Service / Contact Centre environment
- Team Player
Desired Criteria
- Experience in Medical Claims Handling
Closing Date Thursday 12th February, 2026
Contract Type fulltime
Salary Starting from ÂŁ33,000.00 Yearly
Team Lead in Bristol employer: Healix Health
Contact Detail:
Healix Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Lead role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team leadership. Think about how you would handle conflict resolution or motivate your team. We want you to shine when it’s your time to impress!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles. This will demonstrate your analytical abilities and commercial awareness, which are key for a Team Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team Lead in Bristol
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and developing teams. We want to see how you've motivated others and achieved great results together!
Be Specific About Your Experience: Use concrete examples from your past roles to demonstrate your problem-solving skills and ability to handle conflicts. We love seeing real-life scenarios that showcase your capabilities!
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and keywords to show us you understand what we're looking for. It helps us see you as a perfect fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Healix Health
✨Know Your Team Dynamics
Before the interview, think about how you would lead and motivate a team. Be ready to share specific examples of how you've successfully managed team dynamics in the past. This shows that you understand the importance of collaboration and can foster a positive environment.
✨Showcase Problem-Solving Skills
Prepare to discuss your problem-solving approach. Think of a time when you faced a challenge in a customer service setting and how you resolved it. Highlight your analytical skills and ability to see the bigger picture, as this is crucial for a Team Lead role.
✨Communicate Effectively
Practice articulating your thoughts clearly and diplomatically. Since the role requires strong communication skills, be prepared to demonstrate how you can build and maintain relationships with both your team and other departments. Use examples from your experience to illustrate your points.
✨Be Ready to Discuss Metrics
Understand key performance indicators relevant to team success. Be prepared to talk about how you've monitored team performance in the past and what metrics you believe are important for reporting to senior management. This will show that you're results-oriented and focused on continuous improvement.
