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- Tasks: Lead and coach a dynamic team while resolving conflicts and boosting morale.
- Company: Top healthcare solutions provider based in Bristol.
- Benefits: Competitive salary starting from £33,000 and supportive work environment.
- Why this job: Make a real difference by leading a high-performing team in healthcare.
- Qualifications: 1.5 years of experience in Claims Handling and strong problem-solving skills.
- Other info: Join a vibrant team with opportunities for personal and professional growth.
The predicted salary is between 19800 - 46200 £ per year.
A leading healthcare solutions provider based in Bristol is seeking an experienced Customer Service Team Leader to join their Member Advisor team. In this role, you will lead and coach a high-performing team while handling conflict resolutions and supporting team morale.
The ideal candidate will have strong problem-solving skills and possess at least 1.5 years of experience in Claims Handling within a Customer Service environment. This full-time position offers a competitive salary starting from £33,000 annually.
Customer Service Team Lead – Claims & Coaching in Bristol employer: Healix Health
Contact Detail:
Healix Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead – Claims & Coaching in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or join relevant groups on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Team Lead role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle conflict resolutions and boost team morale. We suggest practising your answers with a friend or even in front of the mirror to build confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. We recommend sharing specific examples from your past experience in Claims Handling. This will demonstrate your capability and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for passionate individuals like you to join our team!
We think you need these skills to ace Customer Service Team Lead – Claims & Coaching in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and claims handling. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Lead position. Share specific examples of how you've led teams and resolved conflicts.
Showcase Problem-Solving Skills: In your application, give us a glimpse of your problem-solving prowess. Include instances where you’ve tackled challenges head-on and how you’ve supported team morale during tough times.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Healix Health
✨Know Your Stuff
Make sure you brush up on your knowledge of claims handling and customer service best practices. Familiarise yourself with common issues that arise in the healthcare sector, as well as how to resolve them effectively. This will show the interviewers that you're not just experienced but also genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Lead, you'll need to demonstrate your ability to lead and coach a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or boosted morale. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenging situations you've faced in previous roles and how you handled them. Be ready to discuss specific examples that highlight your critical thinking and decision-making abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to coaching, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
