At a Glance
- Tasks: Help clients navigate their medical journeys and provide top-notch customer service.
- Company: Join a caring team at a leading private medical assistance provider.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and initiative.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong English communication skills required.
The predicted salary is between 26000 - 28000 £ per year.
Location: Three Temple Quay, Temple Back East
Do you have excellent customer service skills and a passion for helping people? Are you looking for a rewarding career in the private medical industry where your work can have a direct impact on people's lives? If so, you might be the perfect fit for our Member Advisor role!
As a Member Advisor you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications.
PERSON SPECIFICATION
- Deliver great customer service
- Strong command of the English language, both verbal and written
- Decision making skills and ability to use own initiative
- A diplomatic open style and approach, with excellent verbal and written communication
- A high degree of accuracy and attention to detail and work well under pressure
- The ability to work well both independently and as part of a team
- Good problem solving and analytical skills
- Good commercial awareness with the ability to make decisions with the "bigger picture" in mind
- Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome
- An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries
- A good understanding and previous experience of the private medical insurance industry and claims processing would be an advantage
ABOUT THE ROLE
AS MEMBER ADVISOR, YOU WILL BE INVOLVED IN:
- Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims
- Obtaining medical evidence from providers to substantiate claims decision/treatment
- Dealing with queries in relation to clinical treatment or pre-authorisation requests
- Arranging care with the appropriate medical team/facility
- Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members
- Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients
- Ensuring all documents are correctly and accurately allocated on Case Management System
- Assisting the Case Managers with high cost claims where required
ABOUT THE COMPANY
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co‑ordinators and problem‑solvers: experts at navigating the global health and security landscape.
Our teams of doctors, nurses, travel and medical co‑ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed to help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect.
Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
COMPANY CULTURE
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world‑class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
REQUIRED CRITERIA
- Do you have Customer Service Experience?
- Do you have a good command of the English language?
DESIRED CRITERIA
- Do you have medical claims handling experience?
CLOSING DATE
Friday 18th September, 2026
CONTRACT TYPE
Fulltime
SALARY
From £26,000.00 Yearly to £28,000.00 Yearly
Customer Service Advisor employer: Healix Health
Healix is an exceptional employer located in the heart of Temple Quay, offering a rewarding career as a Customer Service Advisor in the private medical industry. With a strong focus on employee development and a supportive team culture, we empower our staff to use their initiative and creativity to solve real-world challenges while providing vital assistance to those in need. Our commitment to personal care and professional growth, combined with competitive benefits, makes Healix a fantastic place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Healix Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Healix Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Healix Health:Your cover letter is your chance to shine! Tell us why you want to work at Healix Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Healix Health!
How to prepare for a job interview at Healix Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
