At a Glance
- Tasks: Lead the design and optimisation of HubSpot CRM for two growing brands.
- Company: Helios, a leader in neurodevelopmental assessment and treatment services.
- Benefits: 33 days holiday, flexible benefits, remote work, and personal development opportunities.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Shape the future of CRM while making a real impact in healthcare.
- Qualifications: 5+ years HubSpot implementation experience and strong RevOps knowledge.
The predicted salary is between 45000 - 50000 £ per year.
Position
Contract (12 months), Full Time
Location
Remote in the UK
Salary
About Us
Helios is a leading provider of neurodevelopmental assessment and treatment services.
Through our Helios brand, we work in partnership with the NHS to deliver high-quality clinical services, helping to improve access to assessment , mental health support and care.
Our private brand, Melios, supports employers, employees and direct-to-consumer customers, providing neurodevelopmental assessment, treatment and ongoing support.
As both brands continue to grow, we’re investing in our CRM capability to create a more connected, data-driven customer experience.
This is a unique opportunity to shape how CRM supports two distinct audiences while creating a scalable platform for future growth.
The Role
We're looking for a Hub Spot specialist to lead the design, implementation and optimisation of our CRM capability across both Healios and Melios.
This is not a traditional CRM campaign management role.
We're looking for someone who has successfully implemented and optimised Hub Spot for growing organisations, ideally within a Hub Spot Solutions Partner, Revenue Operations (Rev Ops) consultancy or high-growth commercial environment.
You will own the technical configuration of Hub Spot, redesign our CRM architecture and establish scalable sales, marketing and reporting processes that support future growth.
Working across Commercial, Marketing, Sales and Digital, you'll create a robust CRM ecosystem that enables lifecycle marketing, sales automation, attribution reporting and data-driven decision making.
The successful candidate will play a key role in shaping the CRM capability of two growing brands, creating a connected, insight-led customer experience that delivers measurable impact across sales, marketing and patient engagement.
Key Responsibilities
- Lead the end-to-end design, implementation and optimisation of the Hub Spot CRM architecture across Marketing Hub, Sales Hub and CRM.
- Redesign and implement the CRM data model, object relationships, lifecycle stages, lead statuses and sales pipeline architecture.
- Establish robust CRM governance, including data validation, deduplication, data quality processes and ongoing CRM hygiene.
- Configure custom properties, objects, associations and business logic to support multiple business units and customer journeys.
- Develop scalable lead management processes, including MQL, SQL and opportunity definitions, lead routing, ownership and lead scoring.
- Configure Sales Hub to support the commercial team, including pipelines, deal stages, sequences, playbooks, templates and task automation.
- Build sophisticated lifecycle marketing programmes using workflows, automation, nurture journeys, dynamic segmentation and personalised communications.
- Design and implement marketing automations, email templates, marketing assets and campaign workflows that support customer acquisition, engagement and retention.
- Develop scalable customer segmentation frameworks that enable persona-based targeting and personalised customer experiences.
- Lead the integration of Hub Spot with websites, Panacea and other third-party business systems, ensuring robust data architecture and synchronisation across platforms.
- Work with internal and external technical teams to support API integrations and future system enhancements where required.
- Design executive dashboards and end-to-end reporting that tracks performance from enquiry through to revenue, including attribution reporting and customer lifecycle performance.
- Develop reporting and measurement frameworks that provide actionable commercial insight and enable continuous optimisation.
- Document CRM architecture, governance and best practice processes to ensure long-term scalability.
- Provide training and support to Sales, Marketing and Commercial teams to maximise CRM adoption and ensure consistent use of Hub Spot.
- Partner closely with Sales, Marketing, Digital and Content teams to translate commercial objectives into scalable CRM solutions.
- Develop a roadmap for future CRM capability, ensuring Hub Spot supports business growth, future AI-driven personalisation and evolving commercial requirements.
About You
We're looking for someone who has implemented Hub Spot as a specialist rather than someone who has simply used Hub Spot as part of a wider marketing role.
You'll ideally come from a Hub Spot Solutions Partner, Revenue Operations (Rev Ops), CRM consultancy, Marketing Operations, Sales Operations or Hub Spot onboarding and implementation environment.
You will have extensive hands-on experience configuring, implementing and optimising Hub Spot and be comfortable working at both strategic and technical levels.
- Minimum five years' hands-on Hub Spot implementation experience.
- Proven experience designing and implementing Hub Spot CRM from the ground up.
- Extensive expertise across Hub Spot Sales Hub, Marketing Hub and CRM.
- Experience designing CRM architecture for complex customer journeys and multiple business functions.
- Strong understanding of Revenue Operations (Rev Ops) principles and commercial processes.
- Experience implementing lifecycle stages, lead scoring, pipeline management, attribution reporting and customer segmentation.
- Extensive experience building workflows, automation and lifecycle marketing programmes.
- Experience integrating Hub Spot with third-party platforms and business systems.
- Strong understanding of CRM data architecture, governance and reporting.
- Experience developing dashboards and commercial reporting for Sales and Marketing teams.
- Experience driving CRM adoption and embedding best practice across commercial teams.
- Highly desirable
- Current Hub Spot certifications across Sales Hub and Marketing Hub.
- Experience working for a Hub Spot Solutions Partner or CRM consultancy.
- Experience leading Hub Spot onboarding or implementation projects.
- Experience with Operations Hub.
- Experience in healthcare, Saa S or another complex regulated environment.
- Experience supporting API integrations or middleware platforms.
- Understanding of GDPR and CRM data governance.
- Technical skills
- Hub Spot CRM
- Hub Spot Sales Hub
- Hub Spot Marketing Hub
- Hub Spot Operations Hub (desirable)
- Revenue Operations (Rev Ops)
- CRM architecture
- Data modelling
- Lifecycle marketing
- Marketing automation
- Lead scoring
- Pipeline design
- Customer journey mapping
- Workflow automation
- Dashboard development
- Revenue reporting
- Attribution modelling
- CRM integrations
- Data governance
This role requires extensive hands-on Hub Spot implementation experience.
We are specifically looking for candidates who have led Hub Spot deployments, CRM architecture or Revenue Operations projects, rather than generalist marketers whose CRM experience has formed part of a broader marketing role.
- What’s in it for you
- 33 days holiday (including Bank Holidays)
- Paid Christmas closure (between Christmas and New Year)
- Birthday Leave - paid day off on your birthday
- "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
- Enhanced family friendly policies including a phased return to work and receive full pay
- Paid company sick pay scheme
- Contributory Pension Scheme (6% matched)
- Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child
- Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
- Work from anywhere policy
- Access to NHS and Perks at Work discounts, including the Blue Light Card
- Free access to co-working spaces
- CPD/Growth day per year, plus personal development allowance to invest in your growth
- Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians
- ACCOMMODATIONS
We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates.
We encourage you to be open about the adjustments you need so we can adapt our interview process.
- You can read more about Healios being an Inclusive Employer on our
- Notion page
Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.
DIVERSITY AND INCLUSION
“Do the right thing” is one of our core Healios values.
And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do.
Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve.
By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.
SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS
Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm.
This starts with our recruitment processes.
As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check.
Dependent on your role within the business, this will either be an Enhanced or Basic.
A Protecting Vulnerable Groups (PVG) check will be required.
You will also be asked to provide two professional references as a minimum.
HubSpot CRM and Revenue Operations Lead (12 month contract) employer: Healios
Healios is an exceptional employer that champions inclusivity and creativity, making it a perfect fit for those passionate about neurodivergent care. With a remote work culture that prioritises flexibility, employees enjoy a supportive environment that fosters professional growth and collaboration. The company offers unique opportunities to contribute to meaningful content that directly impacts the lives of neurodivergent children and their families.
StudySmarter Expert Advice🤫
We think this is how you could land HubSpot CRM and Revenue Operations Lead (12 month contract)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Healios. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Healios before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace HubSpot CRM and Revenue Operations Lead (12 month contract)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Healios:Your cover letter is your chance to shine! Tell us why you want to work at Healios specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Healios!
How to prepare for a job interview at Healios
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
