Head of Assessment Services

LOCATION: Fully remote with occasional travel in the UK required

SALARY: Up to £95,000 per annum plus extensive benefits

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.

“Great minds don’t think alike”

From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.

As a member of the Clinical Directorate and reporting directly to the Chief Clinical Officer, the Head of Assessment Services will be responsible for our assessment services across Autism, ADHD, Core Needs and private services through Melios and ensuring our clinical people feel valued and that we meet both internal and external performance targets. Being a trusted member of the team with the respect of your peers and wider colleagues will be essential to be successful in this post.

This post is about ensuring we do everything we can to effectively use the resources we have, in getting us further towards our company purpose, and deliver against organisational and strategic objectives. To be a part of this team and successful in post, you must be self reflective, driven to deliver and have a desire to improve our services, our people, and yourself.

You will work closely and have managerial responsibility for the wider Clinical management and clinical teams, and through your ability to direct, influence, and work through others, you will achieve the results we have in the short and medium term. Developing your own team, as well as your attention to detail in developing/monitoring systems and processes that get us to the outputs/outcomes required, is therefore essential to be successful.

You must be able to effectively communicate and hold others to account while working with and influencing them.

You will manage relationships with specific departments within Healios and Melios and be responsible for the following:

Key Responsibilities:

• Performance Targets: Responsible for meeting and exceeding both internal and external performance targets.
• Translating Strategy into Practice: Work within the overall clinical strategy to design and embed scalable assessment models, ensuring services remain clinically robust, digitally enabled, and operationally efficient.
• People Wellbeing and Engagement: Champion a culture where the wellbeing and engagement of our clinical workforce are top priorities. Ensure that our clinicians feel valued, supported, and motivated to deliver their best work.
• Change Management: Understand, communicate, and manage the impact of changes on clinical operations. Obtain support and buy-in for necessary changes, and execute those changes within our direct control. Foster effective communication throughout the directorate regarding changes that impact clinicians and team managers.
• Delivery of Service Innovation: Take forward agreed priorities for diversification and scaling of assessment services, translating organisational vision into operational reality through clear implementation plans, systems, and workforce alignment.
• Operationalisation of Growth: Ensure that new service opportunities, once identified, are effectively operationalised, embedding them into existing structures with attention to quality, efficiency, and sustainability.
• Interdisciplinary Collaboration and Team Development: Foster the creation of a highly specialised and interdisciplinary team that includes professionals with expertise in neurodevelopmental conditions, sensory processing, language disorders, and cognitive challenges. Encourage collaboration, knowledge sharing, and ongoing professional development within this team to ensure a comprehensive and holistic approach to addressing the complex needs of individuals receiving services. This approach should extend to assessment, intervention, and treatment planning, ultimately leading to improved outcomes and a more nuanced understanding of neurodevelopmental issues.
• Boundary with Treatment Services: Work collaboratively with the Head of Treatment Services to ensure clear service boundaries and smooth handovers. Maintain responsibility for assessment-related operations without duplicating treatment planning or therapeutic delivery oversight.
• Availability: Be on call for Healios\’ clinical services when required, ensuring continuity of care and support for clinicians and clients.

Case Management Support for Team Managers:

• Team Manager Collaboration: Collaborate closely with Team Managers within each Business Unit to ensure effective case management and coordination of clinical cases. Support Team Leads in optimising team performance, client outcomes, and resource allocation within their respective units.
• Performance Assessment: Assist Team Managers in regularly assessing team performance, including case allocation and effectiveness. Provide guidance and feedback to enhance their case management skills.
• Resource Allocation: Collaborate with Team Managers to allocate resources effectively, ensuring manageable caseloads and prompt client service.
• Case Reviews: Facilitate case reviews and discussions to address complex cases and make necessary adjustments to treatment plans. Encourage open communication and knowledge sharing among team members within each Business Unit.
• Team Training and Development: Support Team Managers in identifying training and professional development opportunities for their teams to meet the diverse needs of clients.
• Reflective Practice: Facilitate reflective practice alongside the Product Team to ensure relevant issues are addressed and reflected upon. Ensure that the practice models are current and up-to-date.
• Data Analysis and Reporting: Assist Team Managers in data collection and analysis related to case management, resource utilisation, and client outcomes. Help prepare reports that offer insights into team performance and improvement areas.
• Stakeholder Communication: Facilitate effective communication between Team Managers and stakeholders to support decision-making and the smooth operation of each Business Unit within treatment services.

What you need to have

If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.

• A current and active registration with the HCPC or NMC
• Previous experience working within an independent healthcare provider
• At least two years in a senior leadership role
• A mindset and leadership style that is flexible, open to challenge and can effectively challenge others to think differently
• Experience of transformation, project management
• Ability to collaborate with diverse both internal and external stakeholders
• Experience of establishing processes that lead to improved performance and efficiency
• Ability to interpret guidance to establish the most effective and efficient pathways of care, and the associated workforce to deliver it
• Using and understanding data to improve clinical quality
• Collaborating with other clinical and non clinical colleagues, and working as part of the senior clinical operations management team
• Able to work under pressure to meet key performance indicators and organisational objectives
• Superior interpersonal skills and a positive, approachable manner – excellent communication skills
• Have a professional home working environment
• A Wifi connection. Minimum of 2 mbps up and download speed
• Have a real passion for supporting people to improve their lives
• A desire to become part of a collaborative environment and share knowledge and learning for the benefit of all
• A curious mind‑set that underpins your continuous drive to challenge the status‑quo for better outcomes
• Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere

Ideally, we would like you to be trained and experienced in a range of quality improvement methodologies; however, we will provide the appropriate training where this is required.

What\’s in it for you

• Recognition scheme – potential to earn up to an additional £6,000 per year
• 33 days holiday (including Bank Holidays)
• Paid Christmas closure (between Christmas and New Year)
• Birthday Leave – paid day off on your birthday
• Life Leave – 2 days of extra leave to take when things you can\’t plan for happen
• Enhanced family friendly policies including a phased return to work and receive full pay
• Contributory Pension Scheme (6% matched)
• Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child
• Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
• Work from anywhere policy
• Access to NHS and Perks at Work discounts, including the Blue Light Card
• Free access to co‑working spaces
• CPD/Growth day per year, plus personal development allowance to invest in your growth
• Healios cover your main professional registration fees – focus on care, not costs!
• Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians

ACCOMMODATIONS

We’re glad to accommodate candidates who need adjustments throughout the hiring process and we\’re always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. You can read more about Healios being an Inclusive Employer on our Notion page.

Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.

DIVERSITY AND INCLUSION

“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

SAFER RECRUITMENT & PRE‑EMPLOYMENT CHECKS

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre‑employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS)check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.

Seniority level: Associate

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Technology, Information and Internet

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