At a Glance
- Tasks: Lead the optimisation of our HubSpot platform and develop CRM strategies for two growing brands.
- Company: Join Helios, a leader in neurodevelopmental assessment and treatment services.
- Benefits: Enjoy 33 days holiday, paid birthday leave, and a flexible benefits package.
- Other info: Remote work, inclusive culture, and excellent career growth opportunities await you.
- Why this job: Shape the future of CRM in a dynamic healthcare environment and make a real impact.
- Qualifications: 5+ years CRM experience with strong HubSpot expertise required.
The predicted salary is between 45000 - 50000 £ per year.
Position: Contract (12 months), Full Time
Location: Remote in the UK
Salary: £45,000 - £50,000 per year, pro rata
About Us
Helios is a leading provider of neurodevelopmental assessment and treatment services. Through our Helios brand, we work in partnership with the NHS to deliver high-quality clinical services, helping to improve access to assessment, mental health support and care. Our private brand, Melios, supports employers, employees and direct-to-consumer customers, providing neurodevelopmental assessment, treatment and ongoing support. As both brands continue to grow, we’re investing in our CRM capability to create a more connected, data-driven customer experience. This is a unique opportunity to shape how CRM supports two distinct audiences while creating a scalable platform for future growth.
The Role
We’re looking for an experienced CRM Manager to lead the optimisation and development of our HubSpot platform during an exciting period of growth. This is a hands-on role requiring someone who can quickly become part of the team, understand our commercial objectives, and build a scalable CRM capability that supports both our sales and marketing functions. Working across both Helios and Melios, you’ll develop the CRM strategy, implement best practice and ensure HubSpot is configured to meet today’s business needs while providing a future-proof foundation for continued growth. The successful candidate will play a key role in shaping the CRM capability of two growing brands, creating a connected, insight-led customer experience that delivers measurable impact across sales, marketing and patient engagement.
Key Responsibilities
- Work with stakeholders to define the CRM data model, governance framework and customer lifecycle, ensuring high-quality data supports sales, marketing, reporting and future AI-driven personalisation.
- Lead the configuration and optimisation of HubSpot to meet sales and marketing requirements across both brands.
- Configure and manage core CRM functionality, including contact management, data auditing and mapping, lifecycle stages, segmentation and sequencing.
- Develop a scalable segmentation framework that enables customer personas to be embedded within the CRM, supporting personalised customer experiences and targeted campaigns.
- Design and implement marketing automations, nurture journeys, email templates, marketing assets and campaign workflows.
- Integrate HubSpot with other business platforms and ensure robust data architecture and governance.
- Define and document a scalable CRM strategy, recommending best-practice processes that are aligned to business growth and future requirements.
- Develop a reporting and measurement framework that tracks performance across the entire customer journey, creating dashboards and visualisations that provide actionable insight and enable continuous optimisation.
- Partner closely with Sales, Marketing, Digital and Content teams to maximise CRM adoption, improve customer engagement and drive measurable commercial outcomes.
About You
- 5+ years’ CRM experience, with extensive hands-on expertise in HubSpot.
- Proven experience configuring HubSpot across both Sales Hub and Marketing Hub.
- Strong understanding of CRM strategy, marketing automation, customer segmentation and sales enablement.
- Experience designing CRM structures that support persona-based targeting and personalised customer journeys.
- Excellent analytical and reporting skills, with the ability to build dashboards, define KPIs and translate data into clear recommendations that improve performance across the customer lifecycle.
- Experience integrating HubSpot with third-party platforms.
- A strategic thinker who is equally comfortable developing long-term CRM strategy and delivering hands-on implementation.
- Able to build strong relationships quickly and embed within a fast-paced, collaborative team.
Must have experience
- Experience within healthcare, clinical services or another regulated environment would be highly desirable.
- Current HubSpot Sales and Marketing Hub essential.
What’s in it for you
- 33 days holiday (including Bank Holidays)
- Paid Christmas closure (between Christmas and New Year)
- Birthday Leave - paid day off on your birthday
- "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
- Enhanced family friendly policies including a phased return to work and receive full pay
- Paid company sick pay scheme
- Contributory Pension Scheme (6% matched)
- Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child
- Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
- Work from anywhere policy
- Access to NHS and Perks at Work discounts, including the Blue Light Card
- Free access to co-working spaces
- CPD/Growth day per year, plus personal development allowance to invest in your growth
- Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians
ACCOMMODATIONS
We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page. Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.
DIVERSITY AND INCLUSION
“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.
SAFER RECRUITMENT & PRE-EMPLOYMENT CHECKS
Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes. As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.
CRM Manager (12 month contract) employer: Healios
Healios is an exceptional employer that champions inclusivity and creativity, making it a perfect fit for those passionate about neurodivergent care. With a remote work culture that prioritises flexibility, employees enjoy a supportive environment that fosters professional growth and collaboration. The company offers unique opportunities to contribute to meaningful content that directly impacts the lives of neurodivergent children and their families.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager (12 month contract)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Healios. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Healios before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Manager (12 month contract)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Healios:Your cover letter is your chance to shine! Tell us why you want to work at Healios specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Healios!
How to prepare for a job interview at Healios
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
