Account Manager (NHS) United Kingdom

Overview

LOCATION: Fully remote with occasional travel in the UK

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services.

Healios embraces diversity in all its forms and offers flexibility for our employees. For information on what it’s like to be a Healios employee and our hiring processes, see our Notion page.

\”Great minds don’t think alike\”

From our tech teams to our clinical expertise, we’re bringing great minds together to build more accessible services.

WHAT YOU WILL BE ACCOUNTABLE FOR

The Account Manager is primarily accountable to grow the financial value of each Healios account through existing contracts as well as cultivating new revenue opportunities. Your goal is to ensure key service decision makers view Healios as an embedded extension of their service and an integral part of their transformation and sustainability plans.

A key part of your role will be managing Healios’ Net Promoter Score (NPS) in existing accounts. Central to this role is exceptional skills in stakeholder mapping and advocacy development across the key service decision makers and influencers within existing accounts.

Excellent interpersonal skills are essential for successful customer relationship management with a focus on understanding the customers’ challenges, needs and goals to provide solutions that deliver impact, value, satisfaction, and improved account performance (retention and NPS).

YOU WILL BE RESPONSIBLE FOR:

• Developing customer relationships with the key decision makers within NHS accounts you are accountable for and driving new revenue growth opportunities within the account.
• Developing a deep understanding of the customers’ short-term challenges and mid-term goals, collaborating with internal cross-functional teams to create solutions delivering impact and value.
• Planning and attending virtual and in-person meetings with all key service decision makers and target customers as per Healios KPI’s.
• Mapping all key decision makers across the account, building a measurable plan to grow Healios brand advocacy and improve Healios’ position as a core partner in long-term sustainability and transformation plans.
• Planning, scheduling and facilitating regular account meetings with relevant stakeholders to deliver our commissioned services using qualitative and quantitative data to track performance and address customer concerns.
• Updating all key customer information in the Healios CRM system.
• Collaborating with internal teams (Growth, Operations, Clinical, Finance, Product and Tech) to ensure a coordinated customer experience, delivery on time and in budget.
• Preparing customer reports that demonstrate impact and value, focusing on what matters to customers, clients and families served.
• Staying attuned to forthcoming market changes, providing insights to inform company strategy to maintain a strong value proposition and competitive advantage.

TO BE SUCCESSFUL IN THIS ROLE, BELOW IS WHAT WE NEED FROM YOU:

• Proven track record of influencing key decision makers into brand advocates as part of customer relationship management.
• Proven ability to retain and grow account revenue, with evidence of organic growth through new opportunities.
• Results-oriented, proactive attitude toward nurturing existing relationships and building new ones among key decision makers and influencers.
• Ability to thrive under pressure and deliver on customer needs within agreed constraints.
• Excellent communicator and collaborator with external and internal stakeholders to achieve contract objectives and KPIs.
• Strong facilitation skills for planning and leading meetings and workshops with clear outcomes and actions.
• High emotional intelligence to adapt style based on customer personas and profiles.
• Analytical and creative problem-solving abilities to achieve win-win outcomes.
• Demonstrated planning, organizing and prioritization skills using structured templates and frameworks for goal setting, tracking, reporting and continuous improvement.
• Strong understanding of the evolving NHS landscape and what matters to NHS decision makers in mental health and neurodevelopmental services.
• Willingness to travel within the UK for face-to-face meetings, briefings and conferences.
• Commitment to openness, collaboration, accountability and continuous improvement.
• Skilled in reporting and using data to inform decision-making and prioritisation.
• Passion for supporting individuals to improve their lives.
• Commitment to ethical practices and safeguarding of adults/children.

WHAT WE WILL PROVIDE FOR YOU

• 25 days (including 3 days for the Christmas closure between Christmas and New Year + Bank Holidays)
• Life Leave – 2 days of extra leave for unplanned events
• Contributory Pension Scheme
• Flexible benefits package including Health Cash Plan, Life Assurance, EAP, Critical Illness Cover, employee discounts and savings
• Work from anywhere policy
• Enhanced family-friendly policies
• Company laptop, monitor and keyboard, plus allowance for additional equipment
• CPD/Growth day per year and personal development allowance
• Bespoke Healios Training with monthly CPD for clinicians
• A collaborative culture encouraging curiosity, creativity, experimentation and innovation
• Autonomy to shape and design clinical pathways that combine technology with evidence-based practice and a human touch
• A culture focused on delivering exceptional healthcare and client/family experience

DIVERSITY AND INCLUSION

“Do the right thing” is one of Healios’ core values. We build a diverse and inclusive workplace where everyone feels supported. By embracing diversity, we can deliver better care experiences and outcomes while tackling healthcare inequalities.

SAFER RECRUITMENT & PRE-EMPLOYMENT CHECKS

Healios prioritises safety in our work. As part of pre-employment checks, all employees will be asked to undergo a DBS check (Enhanced or Basic, depending on role) and a PVG check as required. Two professional references are also requested.